As a Lead Product Designer at DraftKings, I had a pivotal role in shaping the company's marketing platform product design initiatives.
• Revamped the Promotions experience, reducing promos-related customer service tickets, increasing the cross-product opt-in rate and increasing the overall promotions completion rate, within the first 90 days after rollout - through intuitive design validated by 3 rounds of usability testing throughout the initial design process.
• Championed an inclusive design culture that improved team output by integrating accessibility standards and mentoring junior designers, resulting in a more resilient and productive team.
• Designed scalable loyalty and rewards experiences across iOS, Android and mobile/desktop web platforms that enhanced cross-platform consistency.
• Collaborated closely with product managers, researchers, and engineers to align on KPIs, define design roadmaps and streamline user-centered decision-making.
• Created user research artifacts, including personas, journey maps and usability test scripts that contributed to user-centric design improvements.
• Streamlined cross-functional communication, ensuring timely of high-quality designs that supported marketing and product strategy goals.