# Marcin Mądrala > Pre-Sales Engineer // Systems Engineer // Cyber Security Consultant Location: London, England, United Kingdom Profile: https://flows.cv/marcinmdrala Trilingual (English, Polish, German) Systems Engineer experienced in delivering Next Generation security solutions to customers. With a focus on developing and implementing effective security strategies and systems, I have helped organizations across a variety of industries to safeguard their data, networks, and systems against a wide range of threats and vulnerabilities. My Experience: • Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives. • Influencing and gaining buy-in from key stakeholders. • Creating and delivering technical presentations, workshops, or technical validation engagements. • Experience selling, implementing, or managing SaaS/SASE/cloud/managed/on-prem offerings. • Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions. • Complex sales involving long sales processes with multiple buying centers and multi-product solutions. • Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions. • Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers. • Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio. • Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops. • Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy. • Promoting end-to-end solutions that include vendor and/or partner professional services to ensure customers realize business value sooner. • Understanding the competitive landscape and effectively differentiate our leadership. • Continuously investing in myself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events - PCNSE and PSE-Pro certified, 4x Cyberforce Hero. • Trilingual – Polish, English, German. ## Work Experience ### Solutions Engineer @ Darktrace Jan 2024 – Present | London Area, United Kingdom ### Sales Engineer @ Teneo Jan 2021 – Jan 2024 | Reading, England, United Kingdom • Cultivate and maintain strong relationships with customers to ensure a positive customer experience. • Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities. • Respond to specific customer requests, including RFP responses and industry-specific solutions. • Utilize creative problem-solving skills to overcome technical challenges in the sales process. • Organize product demonstrations and trial installations of solutions to promote products. • Create product training plans cantered on customer success and satisfaction. • Work with customers and engineering team to determine product needs and system requirements. • Develop and implemented product marketing plans to reach target customers. • Work closely with sales team on understanding customer requirements, promoting products and delivering sales support. • Help customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality. • Deliver technical presentations matching audience level of expertise to explain products and services to customers. • Understand and effectively present the Palo Alto Networks’ security platform. • Strategically position Palo Alto Networks with other technologies sold by Teneo. ### Security Engineer @ Charterhouse Voice & Data Jan 2020 – Jan 2020 • Managed technical relationships with customers. This involved regular best practice assessments, proof of concept work and satisfying any customer needs. • Worked with sales teams to identify and qualify business opportunities, understand key customer technical objections and develop strategy to resolve technical blockers. • Worked within the defined pre-sale process alongside Sales to produce a solution design. • Worked with Sales personnel demonstrating their solution to the client to understand what needs to be shown and be able to attend demonstrations to explain business impact. • Oversaw the Sales team’s solution preparation/proposals. Work alongside the Sales Team to ensure full proposal is produced based on Client requirements • Held vendor accreditations. • Managed technical relationships with customers. • Delivered regular best practice assessments and proof of concept to existing and prospect accounts. • Worked with sales teams to identify and qualify business opportunities, understand key customer technical objections and develop strategy to resolve technical blockers. • Worked alongside the Sales Team to ensure full proposal is produced based on Client requirements. • Contributed additional revenue to sales plans through resale opportunities. • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions. • Architected and propose validated solutions which address the identified cybersecurity problems in each unrivalled environment. ### Systems Engineer @ Arrow ECS United Kingdom Jan 2018 – Jan 2020 | Newmarket • Presenting and demoing products to potential customers • Trusted advisor and thought leader, part of the Arrow Solutions team. • Responsible for onboarding and enablement of reseller and MSP partners onto the Palo Alto Networks channel partner journey. • Responsible for delivering workshops and training utilizing tools and labs proposed by the vendors. • Articulate, to Arrow customers, the Palo Alto Networks security proposition with alliance partners. • Make pre-sales calls on prospective partners, participate in local and regional seminars, and act as their technical account manager for existing customers. • Organize sales training for partners. • Spend a considerable amount of time presenting in front of customers in small (round table) discussions as well as large (seminar) audiences. • Work in tandem with the Sales Team in fulfilling sales goals and responding to RFI/RFP. • Hold vendor accreditations. ### Pre-Sales Engineer @ Arrow ECS United Kingdom Jan 2014 – Jan 2017 | Newmarket, UK • Aligned partner needs and strategy with the value of Palo Alto Networks. • Provided product demos and presentations on all aspects of the Palo Alto Networks Platform. • Provided technical enablement and training to channel partners. • Supported partner Sales Engineers (SEs) in achieving Palo Alto Networks certifications. • Oversaw partner pre-sales activities, including competitive analysis, BPA/SLR, demos, proofs of concept, and RFPs. • Supported product/service training of the partner sales and pre-sales teams. ### Network Support Engineer @ Arrow ECS United Kingdom Jan 2010 – Jan 2014 | Newmarket • Provide technical support and managed service to Arrow ECS customers and partners. • Deep troubleshooting of products like CheckPoint, Palo Alto Networks, Juniper. • Answer technical support questions and resolve mission critical problems. • Learn and utilize Arrow cloud and SaaS resources. • Document all work activities in support tracking system. • Creative ways of solving customer issues. • Prepare proof of concept devices. • Provide coaching and mentorship to new starters. ### NOC Engineer @ KPSI Jan 2008 – Jan 2009 • 2nd and 3rd line technical support for network outages. • Ensuring fluid communication to all parties, i.e. end user and partners. • Acting as the control point for management escalation when needed. • Competitive analysis of new products. ### NOC Engineer @ Alcatel-Lucent Jan 2007 – Jan 2008 • 24x7x365 real-time monitoring & surveillance of customer networks. • Verifying and monitoring access to customer locations and devices. • Understand and troubleshoot customer architecture. • As part of the engineering team provide solutions withing SLA and KPI. ## Education ### Masters in Electronics and Telecommunication Uniwersytet Technologiczno-Przyrodniczy im. Jana i Jędrzeja Śniadeckich w Bydgoszczy ## Contact & Social - LinkedIn: https://linkedin.com/in/marcinmadrala --- Source: https://flows.cv/marcinmdrala JSON Resume: https://flows.cv/marcinmdrala/resume.json Last updated: 2026-04-05