• Added frontend enhancements to custom-made CRM; Leading several frontend CRM Engineering projects from intake => collecting requirements => prioritization => implementation

• Created an internal user-facing help center feature for directing CRM page-specific bugs to the responsible Engineering team

• Collaborated with Backend Engineers to add several new account fields, surfacing new CRM metadata for Sales Operations

• Produced well-tested code using QUnit, and ensured UI features matched designer mockups using SCSS and Artdeco

• Tech Stack: Ember.js, JavaScript (ES6+), HTML5, SCSS, QUnit, Git, Review Board, JIRA

• Assist in managing Linkedin’s Sales CRM data (~4M+ accounts) by creating/ maintaining process workflows and helping operationalize a team of 80+ analysts to maintain account-level and account-team data points

• Significantly reduced manual analyst work by collaborating with Engineering to create several system tools, automations, and 3rd party API integrations

• Project managed the creation of a custom CRM that integrated several 3rd party API integrations, 7 account field automations, and integrations to all Sales systems- cutting down the customer verification process by 40%

• Collaborated with Engineering and Sales Operations to create a self-service tool for account team additions reducing my team’s greatest case volume by 20%

• Identified accounts with data discrepancies in mass and initiated targeted account clean projects carried out by analysts, for greatest ROI (SFDC Reporting, SQL, Excel)

• Resolved 5k+ data maintenance cases from a global case-queue that empowered sales teams from all lines of Linkedin’s businesses. Led the DA team in cases solved total & quickly became a Subject Matter Expert

• Conducted training for 4 Regional Program Managers and 75+ vendor analysts on DA processes (ongoing)

• Became the sole analyst working out of Microsoft Dynamics and provided input on requirements for DA’s transition; created process docs, audited data migrations, and utilized SQL queries for case trends