# Marco Kwan

> Software Engineer 🏎

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/marcokwan

👋 Hi ! Thank you for stopping by, my name is Marco Kwan, I am a software engineer with a background in program management. I graduated from Baruch College with a degree in digital marketing. Before I shifted to tech, I was working as a program management specialist with an NYC government agency called Taxi and Limousine Commission. They are a government agency that regulates all for-hire vehicles such as Uber and Lyft in NYC. 

Besides coding, I am also very passionate about the automotive industry. I love how the industry is changing all the time, and how manufacturers are adaptive to the emission regulation changes and overall push towards electrification.

---------------------

Programing Language: JavaScript, TypeScript, C#.

Tools and technology: Angular, React, React Native, React-Redux, ASP.NET Core, Blazor, Restful API, Node.js, Express, xUnit testing, Git, PostgreSQL, Sequelize ORM.

## Work Experience
### Junior Software Engineer @ MedPro Systems
Jan 2022 – Jan 2025 | New York, United States

### Program Management Specialist @ NYC Taxi and Limousine Commission
Jan 2021 – Jan 2021 | New York City Metropolitan Area
• Tracked, measured, and reported to the commissioner on daily status and monthly KPI of newly launched $65M Medallion Relief Program for medallion owners struggling financially during the pandemic.
• Created and implemented quality assurance operation procedures across internal staff and external vendors to reduce 
no-shows on appointments by 64%.
• Responsible for Microsoft Dynamics bookings and Outlook inbox management for the TLC owner/driver resource center during a period of over 600% increase in appointments scheduled and technical support requests.
• Collaborated with the technical development team through Microsoft DevOps to develop new features and bug fixes on our website based on survey feedback and focused groups on our client base.

### Program Management Intern @ NYC Taxi and Limousine Commission
Jan 2020 – Jan 2021 | New York City Metropolitan Area
•	Led and managed multiple social media awareness campaign along with hosting webinars on the agency’s new public facing Driver’s Resource Center led to a 10% increase of inbox inquires and 32% increase of appointments scheduled.
•	Creating external-facing materials such as agency updates, flyers, and public service announcement in English and Chinese to reach out to drivers with different cultural backgrounds regarding COVID-19.

### Policy Research & Analysis Intern @ NYC Taxi and Limousine Commission
Jan 2019 – Jan 2020 | Greater New York City Area
•	Collaborated with data analysis team to create a new Behind the Wheel Course proposal which was approved by upper management then implemented in New York City ultimately increased safe drivers and decreased accidents on the road.
•	Designed bi-monthly newsletter email utilizing InDesign to highlight new safety and regulation changes to increase awareness within our community with over 170,000 drivers.

### Marketing Intern @ APT212
Jan 2019 – Jan 2019 | New York, New York
•	Utilized Google excel sheets to flag leads generated online and notified appropriate agents to avoid service delays
•	Posted and updated over 60 listings on 5 online rental platforms daily to increase online impression


## Education
### Certificate in Computer Software Engineering
Fullstack Academy

### Bachelor of Business Administration - BBA in Digital Marketing
Baruch College


## Contact & Social
- LinkedIn: https://linkedin.com/in/marco-kwan

---
Source: https://flows.cv/marcokwan
JSON Resume: https://flows.cv/marcokwan/resume.json
Last updated: 2026-03-29