Responsibilities

Provided first-level technical support on Dell supplied products and peripherals using documented procedures through troubleshooting techniques and online tools to identify technical defects/issues.

Accomplishments

+ Resolved 88.5% of technical issues for Dell Inspiron Business clients.

+ Maintained "Product Return Ratio" at 8% for 2001 (only 10% of agents reach this mark).

Skills Used

+ Working knowledge of PC architecture/technology and Dell supplied applications.

+ Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills.

+ Exemplary interpersonal skills and had a strong ability to deal professionally with irate customers.

+ Able to quickly learn new products and technologies.

Responsibilities

+ Monitored market developments and briefed colleagues for strategic planning cycles.

+ Maximized sales revenue by driving product availability, promotional effectiveness,

merchandising activity and pricing.

+ Developed value propositions for customer segments and built excellent customer

relationships in the process.

+ Sold petroleum and ancillary products to Jobber dealers (service station property owners)

throughout the Greater Los Angeles basin.

Accomplishments

+ Employed merchandising and promotional strategies for Greater Los Angeles District that drove record-breaking sales for 1992.

+ Elevated territory ranking from 28th to 4th in monthly petroleum gross volume sales throughout my career.

Skills Used

+ Delivered customer value propositions.

+ Implemented creative sales & marketing strategies.

+ Worked on projects, presentations, and process improvements to improve our bottom-line.

+ Prepared monthly and quarterly Sales Plans in keeping with our customer profiles.