# Marc Taylor

> Software Engineer

Location: San Francisco, California, United States
Profile: https://flows.cv/marctaylor

OVERVIEW

Accomplished, senior marketing and frontend web development professional with broad small busines marketing experience. Has the ability and skill set to provide creative, forward-thinking solutions for online business owners. Focused on achieving continuous, improved business performance throughout my clients' online scope of provided goods and services.

## Work Experience
### Software Engineer @ Freelancer (self employed) / Contractor
Jan 2021 – Present | San Francisco, California, United States

### Dell Certified Technical Support Agent @ ClientLogic
Jan 2010 – Jan 2014 | Las Vegas, Nevada
Responsibilities

Provided first-level technical support on Dell supplied products and peripherals using documented procedures through troubleshooting techniques and online tools to identify technical defects/issues.

Accomplishments

+ Resolved 88.5% of technical issues for Dell Inspiron Business clients. 
+ Maintained "Product Return Ratio" at 8% for 2001 (only 10% of agents reach this mark).

Skills Used

+ Working knowledge of PC architecture/technology and Dell supplied applications.
+ Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills.
+ Exemplary interpersonal skills and had a strong ability to deal professionally with irate customers.
+ Able to quickly learn new products and technologies.

### Marketing Specialist @ Shell
Jan 2005 – Jan 2009
Responsibilities

+ Monitored market developments and briefed colleagues for strategic planning cycles. 
+ Maximized sales revenue by driving product availability, promotional effectiveness, 
merchandising activity and pricing.
+ Developed value propositions for customer segments and built excellent customer 
relationships in the process.
+ Sold petroleum and ancillary products to Jobber dealers (service station property owners) 
throughout the Greater Los Angeles basin.

Accomplishments

+ Employed merchandising and promotional strategies for Greater Los Angeles District that drove record-breaking sales for 1992.
+ Elevated territory ranking from 28th to 4th in monthly petroleum gross volume sales throughout my career.

Skills Used

+ Delivered customer value propositions. 
+ Implemented creative sales & marketing strategies.
+ Worked on projects, presentations, and process improvements to improve our bottom-line.
+ Prepared monthly and quarterly Sales Plans in keeping with our customer profiles.


## Education
### Associate of Arts (AA)
Tulane University

### Master of Business Administration - MBA in Marketing/Marketing Management, General
Pepperdine Graziadio Business School


## Contact & Social
- LinkedIn: https://linkedin.com/in/marcalantaylor

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Source: https://flows.cv/marctaylor
JSON Resume: https://flows.cv/marctaylor/resume.json
Last updated: 2026-04-10