# Marcus Bertrand

> Engineering Lead at Kintsugi • Atlassian Alum

Location: Oakland, California, United States
Profile: https://flows.cv/marcusbertrand

I am a senior level software engineering leader who can communicate with both technical and non-technical audiences. I have built a reputation as an empathetic servant leader and collaborator. I consistently exceed expectations in annual reviews, and I am happiest at the intersection of people and technology.

ADDITIONAL EXPERIENCE
GameStop, Baton Rouge/NYC
Store Manager

KB Toys, Baton Rouge, LA
Store Manager

## Work Experience
### Engineering Lead @ Kintsugi
Jan 2024 – Present | San Francisco, California, United States

### Senior Software Engineer @ Kintsugi
Jan 2023 – Jan 2024 | San Francisco, California, United States
We're automating away the complexities of sales tax using AI.

### Senior Software Engineer @ Atlassian
Jan 2017 – Jan 2023 | Chicago, Illinois, United States
Led Bitbucket Cloud internal Developer Experience team managing AWS hosted development environment; the entire Bitbucket Cloud CI/CD build, test, and production deploy pipeline; managed other product level integrations.
- SME – Bitbucket Cloud, Git, Bitbucket Pipelines CI/CD, and the Atlassian Suite.
- Integrated Bitbucket deeper with Atlassian Identity as part of cross-organization work to comply with GDPR, which provided users a centralized way to manage their privacy and identity across the Atlassian Suite.
- Mentored engineers on feature leading, testing, observability, and taught newly hired engineers about Bitbucket Cloud at a weeklong bootcamp called Hack House.
- Contributed to Bitbucket Cloud’s technical shift from the datacenter to AWS by providing enhanced remote development environment tooling using Pulumi and Terraform.
- During the office closures of 2020, I hosted our first three fully remote ShipIt hackathons to improve morale.

### Software Engineer @ Atlassian
Jan 2014 – Jan 2017 | San Francisco, California, United States
Feature led and built a billing aggregation service that is responsible for tracking millions of Bitbucket Pipelines usage minutes, enabling Bitbucket Cloud to improve its revenue significantly.
- Delivered Two-Factor Authentication; numerous tests, bug fixes and enhancements; and contributed numerous features to Connect - a cloud native plugin framework. 
- Contributed constantly to internal and external documentation, paired with other engineers to grow my skills, and helped manage multiple incidents.

### Senior Support Engineer @ Atlassian
Jan 2011 – Jan 2014 | San Francisco, California, United States
Partnered with Product and Engineering to improve the customer experience of Bitbucket Cloud on an ongoing basis.
- Managed communications for the Bitbucket Cloud team’s Twitter & social media presence.
- Organized knowledge for support engineers; then hired and trained support staff across multiple time zones.
- Gave technical talks on Git usage and internals to multiple audiences, including an interpreted talk in Seoul, Korea.

### Digital Displays - Senior Systems Administrator @ Lamar Advertising
Jan 2006 – Jan 2011 | Baton Rouge, Louisiana, United States
Managed, as well as built monitoring tools for, Lamar’s entire network of digital billboards and on-premise signs.


## Contact & Social
- LinkedIn: https://linkedin.com/in/marcusbertrand

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Source: https://flows.cv/marcusbertrand
JSON Resume: https://flows.cv/marcusbertrand/resume.json
Last updated: 2026-04-10