Directed a DesignOps team for a 100+ person UX organization across five portfolios, advancing scalable systems, compliance-ready workflows, and cross-functional alignment.

• Drove DesignOps roadmaps to streamline tooling, design systems, onboarding, and communication.

• Saved $300K by consolidating tools and vendors, improving platform effectiveness and adoption.

• Standardized Jira workflows and reporting, improving transparency, tracking, and delivery coordination.

• Partnered with Risk and Compliance on secure, scalable tooling adoption and early-stage AI planning.

• Overhauled Confluence and centralized communications, enabling self-service, reducing silos, and strengthening distributed team culture.

• Recognized for inclusive leadership during organizational changes and growth within a global team.

DesignOps Manager (2019 – 2023)

Directed a DesignOps team supporting a 30+ person UX organization, establishing scalable systems, tooling strategy, and cross-functional alignment.

• Standardized Jira workflows and Agile practices, improving transparency, reducing friction, and increasing delivery visibility.

• Led tooling and vendor governance with Risk and Compliance, enabling secure platform adoption.

• Consolidated fragmented design libraries into a centralized system, improving reuse and consistency.

• Developed rubrics and onboarding programs to guide hiring, training, and performance, strengthening team development.

Senior UX Program Manager (2015 – 2019)

Managed UX programs, aligning design, content, product, and engineering teams on delivery.

• Represented UX in the launch of Zelle payments, coordinating cross-functional teams for successful rollout.

• Directed UX operations for an enterprise rebrand, ensuring timely, compliant execution across platforms.

• Partnered with product and engineering on Agile planning cadences, improving alignment and execution.

Contributed to a large-scale UX redesign by improving communication, workflows, and release delivery.

• Streamlined content workflows, accelerating release cycles and reducing bottlenecks.

• Ensured production quality and compliance across cross-functional teams.

Contributed to the migration of the corporate intranet into Adobe CQ, partnering with engineering to deliver the new CMS and support company-wide adoption.

• Migrated 1,000+ legacy intranet pages into Adobe CQ as part of the CMS launch.

• Developed training materials and led classes for 200+ employees onboarding to the new system.

• Reported performance metrics to stakeholders to inform content improvements.