# Maria Conlon

> Senior UX Design Operations & Program Management Leader | Scalable Systems • Tooling & Vendor Strategy • Roadmaps & Workflow Optimization • Risk & Cross-Functional Collaboration | CSM • CSPO

Location: San Francisco, California, United States
Profile: https://flows.cv/mariaconlon

Senior DesignOps leader with 10+ years’ experience enabling large UX organizations to work smarter and deliver at scale. I partner with design, content, research, product, and engineering to improve clarity, delivery, and collaboration—helping teams deliver their best work.

I’ve led operations through acquisitions, org redesigns, and compliance-driven, regulated environments—building structure without slowing momentum. My experience spans roadmap planning, tooling strategy, vendor management, and risk collaboration, with a focus on scalable systems that enable design, research, and content teams to thrive.

Whether I’m standardizing workflows, shaping onboarding programs, or partnering with compliance on responsible AI adoption, I focus on making UX organizations stronger, more connected, and better equipped to deliver.

Let’s connect—especially if you’re scaling a team or evolving your UX infrastructure.

## Work Experience
### Senior Manager, UX Design Operations @ BMO
Jan 2023 – Jan 2025 | San Francisco, California, United States
Directed a DesignOps team for a 100+ person UX organization across five portfolios, advancing scalable systems, compliance-ready workflows, and cross-functional alignment.
•	Drove DesignOps roadmaps to streamline tooling, design systems, onboarding, and communication.
•	Saved $300K by consolidating tools and vendors, improving platform effectiveness and adoption.
•	Standardized Jira workflows and reporting, improving transparency, tracking, and delivery coordination.
•	Partnered with Risk and Compliance on secure, scalable tooling adoption and early-stage AI planning.
•	Overhauled Confluence and centralized communications, enabling self-service, reducing silos, and strengthening distributed team culture.
•	Recognized for inclusive leadership during organizational changes and growth within a global team.

### Manager, Design Operations / Sr. UX Program Manager @ Bank of the West
Jan 2015 – Jan 2023 | San Francisco
DesignOps Manager (2019 – 2023)
Directed a DesignOps team supporting a 30+ person UX organization, establishing scalable systems, tooling strategy, and cross-functional alignment.
•	Standardized Jira workflows and Agile practices, improving transparency, reducing friction, and increasing delivery visibility.
•	Led tooling and vendor governance with Risk and Compliance, enabling secure platform adoption.
•	Consolidated fragmented design libraries into a centralized system, improving reuse and consistency.
•	Developed rubrics and onboarding programs to guide hiring, training, and performance, strengthening team development.

Senior UX Program Manager (2015 – 2019)
Managed UX programs, aligning design, content, product, and engineering teams on delivery.
•	Represented UX in the launch of Zelle payments, coordinating cross-functional teams for successful rollout.
•	Directed UX operations for an enterprise rebrand, ensuring timely, compliant execution across platforms.
•	Partnered with product and engineering on Agile planning cadences, improving alignment and execution.

### UX Program Manager @ Wells Fargo
Jan 2014 – Jan 2015
Contributed to a large-scale UX redesign by improving communication, workflows, and release delivery.
•	Streamlined content workflows, accelerating release cycles and reducing bottlenecks.
•	Ensured production quality and compliance across cross-functional teams.

### Consultant @ Gap, Inc
Jan 2011 – Jan 2013
Contributed to the migration of the corporate intranet into Adobe CQ, partnering with engineering to deliver the new CMS and support company-wide adoption.
•	Migrated 1,000+ legacy intranet pages into Adobe CQ as part of the CMS launch.
•	Developed training materials and led classes for 200+ employees onboarding to the new system.
•	Reported performance metrics to stakeholders to inform content improvements.


## Education
### B.S in Business Management, Human Resources
University of San Francisco

### Arts Education
Academy of Art College


## Contact & Social
- LinkedIn: https://linkedin.com/in/mariaconlon
- Portfolio: http://www.MariaConlon.com

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Source: https://flows.cv/mariaconlon
JSON Resume: https://flows.cv/mariaconlon/resume.json
Last updated: 2026-04-13