# Marianne Ammari

> Triage Engineer

Location: Yonkers, New York, United States
Profile: https://flows.cv/marianneammari

Experienced Manager Technical Support Services with a demonstrated history of working in the internet industry. Strong support professional skilled in WordPress, Databases, Mobile Applications, Management, and Confluence.

## Work Experience
### Triage Engineer @ fuboTV
Jan 2021 – Present

### Senior Specialist, Information Security @ Santander Bank, N.A.
Jan 2017 – Jan 2021

### Delivery Manager @ Omnigon Communications LLC
Jan 2016 – Jan 2017

### Manager, Technical Client Support Services @ Omnigon Communications LLC
Jan 2012 – Jan 2015
•	Oversee day to day operations of the Technical Client Support Services team.
•	Assume Project Management role for all projects being managed directly by Technical Client Support Services.  
•	Manage execution of supports tasks.
•	Provide End User technical support via email, phone, web, and other means
•	Field client requests and concerns. 
•	Respond to, research, resolve or escalate client/user inquiries.
•	Provide high-level technical leadership direction to the staff of Technical Client Support Services.  
•	Direct inquiries and liaise with other departments when necessary to resolve issues.
•	Perform schedule resource management duties to include daily task assignments.
•	Acquire and maintain relevant knowledge of offered products and services.
•	Maintain and contribute to developing support processes and tracking systems.
•	Conduct performance management process for all direct reports.
•	Documentation (e.g. process/procedure/technical or end-user manuals)
•	Manage service items into the project development pipeline.
•	Coordinate project specific testing/validation efforts. 
•	Assemble and present team’s key performance indicators. 
•	Serve as a technical escalation point for Tier 1 and Tier 2 support.

### Software Technical Support Agent @ Hudson Software Corporation
Jan 2012 – Jan 2012
Assisted customers with software related issues by phone and email 
Documented incidents in databases and updating the incident reports
Performed Quality Assurance testing for websites

### TwelveSky2 VGM and Forum Moderator @ MAYN Interactive
Jan 2011 – Jan 2012
Moderated threads and posts for Twelve Sky II forums.
Created interactive in-game events and enforced rules.
Assisted in the management of the gaming community and gaming economy.

### Traffic Engineering Intern @ City of Yonkers
Jan 2010 – Jan 2010
Worked on databases regarding specific engineering assignments completed.
Managed all paperwork, filing, and answered phones. 
Organized detailed documentation related to Police Reports.

### Customer Service Agent @ Sears Roebuck and Co
Jan 2009 – Jan 2009
Processed transactions for purchases and returns
Opened highest number of Sears Credit Cards and collected largest amount of donations for an organization assisting our soldiers in June 2009
Assisted in keeping a well maintained and efficient work area


## Education
### Bachelors in Computer Engineering
Manhattan University

### Master of Business Administration - MBA in IT Security Management
Strayer University

### Bachelor of Science in Computer Engineering; Computer Engineering Design
Manhattan University

### Bachelor's degree in Computer Engineering
Manhattan University


## Contact & Social
- LinkedIn: https://linkedin.com/in/marianne-ammari-66520853

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Source: https://flows.cv/marianneammari
JSON Resume: https://flows.cv/marianneammari/resume.json
Last updated: 2026-04-13