Addressed inefficiencies in enterprise tools and mobile apps by leading teams in problem discovery and solution strategy. Championed a customer-centric culture, using storytelling to align stakeholders with customer and business goals.
Led the modernization redesign of a legacy audit system, streamlining workflows and ensuring financial accuracy and compliance.
• Spearheaded AI-powered authentication workflows, reducing account takeovers by 98% with a savings of $2.35M annually.
• Collaborated with diverse teams across the organization on UX research and workshops to deliver impactful AI solutions.
• Proactively identified opportunities and implemented initiatives to optimize processes, communication, and risk management.
• Led the redesign of a self-service checkout workflow concept to enhance and improve user experience.