# Marian Oman > Staff UX Researcher Location: San Francisco Bay Area, United States Profile: https://flows.cv/marianoman I'm a qual-leaning mixed methods UX researcher with 10+ years of experience in high-growth software companies. My expertise is in B2B research and finding the win-win between user needs and business goals. My superpowers are a strong product sense, a growth mindset, and a sense of humor. Skills + Methodologies include: • User interviews • Usability testing • Concept testing • Diary Studies • Feature prioritization/differentiation • Card sorting • UX workshops • Surveys • Ethnographic research • Thematic analysis • Stakeholder engagement • Cross-functional collaboration • Synthesis • Presentation ## Work Experience ### Staff UX Researcher @ Faire Jan 2025 – Present | San Francisco, California, United States ### Staff Design Researcher @ Dropbox Jan 2024 – Jan 2024 | San Francisco Bay Area • Drove customer-centricity through the creation of buyer and user personas for target segments, securing C-suite buy-in and alignment • Conducted qualitative and quantitative JTBD and segmentation research to better define our our B2B customers • Partnered with Principal Designers and PMs to craft 2025 vision for Teams ### Senior Research Manager @ Grammarly Jan 2021 – Jan 2024 | San Francisco Bay Area • Managed a team of user experience and market researchers focused on Grammarly's B2B product. • Hired and developed junior and senior researchers. • Prioritized research needs and aligned work with other cross-org efforts. • Evangelized research to ensure insights informed strategy at all levels of the organization. ### Senior User Researcher @ Grammarly Jan 2021 – Jan 2021 | San Francisco Bay Area ### Senior/Lead Design Researcher @ Dropbox Jan 2019 – Jan 2021 | San Francisco Bay Area I made Dropbox better for our Business customers. • Lead researcher on Dropbox Business product area. • Led foundational and mixed-methods research to uncover new opportunities for Dropbox Business. Drove positive outcomes for both our customers and our bottom line. • Valued as strategic thought partner, collaborating closely with designers, product managers, etc. to define product roadmaps, priorities, and design direction. • Partnered with data analytics, sales, customer experience, marketing, and strategic finance to triangulate insights across multiple sources. • Managed a company-wide program that scales research by empowering non-researchers to conduct research. ### Design Researcher @ Dropbox Jan 2016 – Jan 2019 | San Francisco Bay Area ### Product Operations @ Dropbox Jan 2015 – Jan 2016 | San Francisco Bay Area I connected the dots between Customer Support, Sales, and Product. • Managed alpha/beta launches. • Conducted qualitative user testing prior to major Android app redesign. • Synthesized feedback across a variety of channels to inform product direction and prioritization. • Used analytics to evaluate feature engagement and identify areas of improvement. ### Customer Support Agent @ Dropbox Jan 2014 – Jan 2015 | Austin, Texas Area I solved problems. • Managed technical support for the Dropbox Android app, identifying opportunities to optimize the user experience. • Worked closely with engineering and product teams to identify issues and prioritize user feedback. • Built empathy for user needs among internal stakeholders. • Led & developed trainings to enable support agents across the organization. ### Internal Communications Specialist @ National Instruments Jan 2013 – Jan 2014 | Austin, Texas Area • Conducted user focus groups to evaluate current employee attitudes and recommend course of action to key decision makers. • Wrote blog posts and developed training materials to increase employee engagement. • Worked closely with engineering to identify and resolve issues with internal systems. ### Content Design & Usability Consultant @ Spellerberg Associates Jan 2013 – Jan 2014 • Conducted user research to guide client website redesign. • Wrote customized content standards and WordPress documentation for clients. ### Web Editor @ A Strange Object Jan 2012 – Jan 2014 | Austin, Texas Area ### Graduate Research Assistant @ Harry Ransom Center Jan 2012 – Jan 2013 | Austin, Texas, United States • Facilitated access to the collections material for remote researchers and on-site visitors ### Licensed Massage Therapist & Owner @ Luminous Massage Therapy Jan 2010 – Jan 2013 | Austin, Texas, United States ### Web Editor @ AMERICAN SHORT FICTION INC Jan 2010 – Jan 2012 | Austin, Texas Area • Directed production of digital content for award-winning fiction magazine. • Edited short stories; wrote author interviews and special feature content for blog. • Communicated with authors, editors, and designer to ensure adherence to deadlines. ### Corporate Partnerships Coordinator @ Museum of Contemporary Art San Diego Jan 2006 – Jan 2007 • Wrote funding proposals, direct mail pitches, and solicitations for corporate sponsorship of museum programs. • Led successful “Corporate Council” campaign, which increased corporate memberships by 20% in fiscal year 2007. • Built relationships with local business leaders and acted as steward for corporate donors and sponsors. ## Education ### MS in Information Studies The University of Texas at Austin ### MA in American Studies The University of Texas at Austin ### BA in American Studies Williams College ## Contact & Social - LinkedIn: https://www.linkedin.com/in/hellomarianoman --- Source: https://flows.cv/marianoman JSON Resume: https://flows.cv/marianoman/resume.json Last updated: 2026-04-07