• In 2024 led Guest Demand product domain (Search & Discovery, Booking & Checkout), delivering on KRs in the areas of new user acquisition and retention through innovation and continuous evolution of search, browse and booking experiences. Partnered with Business Development on critical to growth partnerships with Fortune 500 businesses.
• During 2021-2023 led Risk & Protection and Support Experience product domains, building an extremely high-performing product design and UXR team from the ground up. The team consistently delivered on KRs in the areas of risk management, insurance, claims, identity verification and customer support.
• Impactful thought leader, trusted and empowered by the CEO, defined and delivered a vision and strategy for a self-serve in-trip experience that influenced creation of a new product domain, becoming the first in the company to roadmap AI initiatives.
• Continuously maintained 80-95 Culture Amp engagement score–the highest in Product Development org. Referred to as the “best people leader in the entire Product organization” by executive leadership. Founded and maintains exceptional team culture.