1. Led and implemented redesign project for restaurant and offers modules (redesign + support for dark mode and accessibility).

2. Led and implemented stamp cards program in the UK without a product manager for both iOS and Android.

3. Made a big refactoring for one of the app modules in pair with another developer. This helped to reduce the complexity of adding a new special offer for customers by 3 times.

1. Decreased call center costs by 2x by moving a part of the bank client service to the cloud that allowed to scale call center faster by 5x:

• Defined a roadmap, functional specs and aligned those with C-level suite, customer support leads, and cybersecurity.

• Coordinated 5 dev teams and 4 non-tech departments to deliver the project under tough deadlines.

• Led IP-telephony integrations, call quality management, call router, resource planning system, CRM.

2. Increased cross-sales by 30% in partnerships sales department:

• Defined a roadmap, functional specs for a new in-house CRM and aligned those with stakeholders.

• Improved client profile quality in CRM by developing a process for identifying and merging duplicate entities in the DB, with a 20% initial duplication eliminated.

• Led a team of 10 engineers and 1 designer.

3. Optimized call center processes and costs:

• Decreased the number of missed calls by 3% by designing and developing a system from scratch that automated call center planning processes.

• Decreased operators idle time by 2% by improving the ML model of outbound call prediction.

4. Helped to attract first 10k customers for Vivid.Money in Germany:

• Led a loyalty program products: welcome gift for the initial purchase, Champion program as a mix of cashback and the foursquare check-ins, referral and other cashback programs.