# Mariia Deshina

> iOS Engineer

Location: London, England, United Kingdom
Profile: https://flows.cv/mariiadeshina

## Work Experience
### Software Engineer @ Meta
Jan 2024 – Present | London Area, United Kingdom

### iOS Engineer @ Booking.com
Jan 2022 – Jan 2024 | Greater London

### iOS Engineer @ Just Eat Takeaway.com
Jan 2022 – Jan 2022 | London Area, United Kingdom
1. Led and implemented redesign project for restaurant and offers modules (redesign + support for dark mode and accessibility). 
2. Led and implemented stamp cards program in the UK without a product manager for both iOS and Android. 
3. Made a big refactoring for one of the app modules in pair with another developer. This helped to reduce the complexity of adding a new special offer for customers by 3 times.

### Associate iOS Engineer @ Just Eat Takeaway.com
Jan 2021 – Jan 2022 | London Area, United Kingdom

### Product Manager @ Tinkoff Bank
Jan 2016 – Jan 2020 | Moscow, Russian Federation
1. Decreased call center costs by 2x by moving a part of the bank client service to the cloud that allowed to scale call center faster by 5x:
 - Defined a roadmap, functional specs and aligned those with C-level suite, customer support leads, and cybersecurity.
 - Coordinated 5 dev teams and 4 non-tech departments to deliver the project under tough deadlines.
 - Led IP-telephony integrations, call quality management, call router, resource planning system, CRM.
2. Increased cross-sales by 30% in partnerships sales department:
 - Defined a roadmap, functional specs for a new in-house CRM and aligned those with stakeholders.
 - Improved client profile quality in CRM by developing a process for identifying and merging duplicate entities in the DB, with a 20% initial duplication eliminated.
 - Led a team of 10 engineers and 1 designer.
3. Optimized call center processes and costs:
 - Decreased the number of missed calls by 3% by designing and developing a system from scratch that automated call center planning processes.
 - Decreased operators idle time by 2% by improving the ML model of outbound call prediction.
4. Helped to attract first 10k customers for Vivid.Money in Germany:
 - Led a loyalty program products: welcome gift for the initial purchase, Champion program as a mix of cashback and the foursquare check-ins, referral and other cashback programs.

### Business Analyst @ Ostrovok.ru
Jan 2015 – Jan 2016 | Moscow, Moscow City, Russia
1. Attracted ≈ 1 000 new hotels with direct contracts: improved email content through A/B testing.  
2. Developed analytical tools to identify the weaknesses of the supply department processes and to analyze the performance and quality of employees' work.

### Business Analyst @ Wikimart
Jan 2014 – Jan 2015 | Moscow, Moscow City, Russia
1. Increased detection of product pages with missing content (image, description, etc) by 10%: developed QA tools for the content department.
2. Organized various marketing campaigns (technical specification, layout, content management, design, advertising materials, e-mail distribution).

### Technical Writer @ I-Teco
Jan 2013 – Jan 2014 | Moscow, Moscow City, Russia
Wrote technical specifications for the government IT systems according to GOST.

### Teacher Of Programming @ National Research University — Higher School of Economics
Jan 2011 – Jan 2013
Tought students of 1st year how to develop applications on the C#


## Education
### Master's degree in Department of Innovation and High Technologies
Moscow Institute of Physics and Technology (State University) (MIPT)

### Bachelor's degree in Business Informatics
Higher School of Economics


## Contact & Social
- LinkedIn: https://linkedin.com/in/mariia-deshina

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Source: https://flows.cv/mariiadeshina
JSON Resume: https://flows.cv/mariiadeshina/resume.json
Last updated: 2026-04-05