Investigating new fields where my skills can be applied.

Additional learning on AI and new technologies related to UX design

• Design and implement plans to bring greater recognition and visibility to the LGBTQIA+ community in San Mateo County

• Develop policy recommendations to improve outcomes for underserved and at-risk segments of the LGBTQIA+ population, including youth, communities of color, non-English speakers, seniors and immigrants.

• Recommend initiatives to the Board of Supervisors to support LGBTQIA+ people, especially families with children.

• Take positions pertaining to federal, state and local policies, programs and procedures, and any legislation affecting LGBTQIA+ individuals.

Provided strategic guidance and leadership to a highly engaged group of 6, including UX design specialists and contract designers/developers. I drove company strategy by representing user needs in roadmap planning, advancing UX practice by implementing structured design workflows, introducing new tools and processes, and driving seamless cross-functional collaboration for product development.

🔹 Streamlined UX process by implementing structured workflow, reducing design iterations and rework. Created requirements template, led UX research, and established UX implementation reviews and accessibility practices, improving team alignment, enabling performance tracking, and ensuring implementations exactly matched designs.

🔹 Led design of AI agent chat interfaces, AI-integrated functionality, advanced supply chain visualizations, and extensive customization features.

Managed a UX team of 8, improving team efficiency and engagement by leading design efforts for all user-facing tools, including AI-powered analytics and goal setting. I hired and mentored designers, championed DEI by spearheading initiatives that drove cultural change, and contributed to C-level strategy discussions on product direction and roadmap.

🔹Significantly reduced design and implementation time by establishing a design system with reusable components and staffing a high-performing development team. Coordinated designer-developer collaboration, tracked deliverables, and integrated the system into existing products, achieving design consistency and faster QA with fewer code errors.

🔹Participated in strategic planning, enhancing adoption and rollout in partnership with SLT, Sales, and Marketing.

Successfully transformed the UX practice from understaffed to a driving force in the organization, establishing design systems and user-centered processes where previously product managers and developers handled design work. I participated in C-level strategic planning and led a 14-member cross-functional organization overseeing documentation and user enablement teams, mentoring managers on leadership, and organizing team structure for optimal collaboration.

🔹Accelerated sales cycle, reduced customer success workload, and enhanced customer onboarding by the design of sample datasets that demonstrated product value. Co-developed transition path from samples to real data, unified user and admin interfaces, and combined documentation with interactive user enablement.

🔹Improved customer retention via cross-functional enablement initiatives including training and developer community engagement.