# Marilyn Hollinger > VISIONARY DESIGN EXECUTIVE ✦ Building High-Performing UX Teams & Scalable Design Systems ✦ AI Experience ✦ Accelerating Delivery & Product Success Through Strategic Vision Location: San Francisco Bay Area, United States Profile: https://flows.cv/marilynhollinger I’m a forward-looking design executive specializing in building and scaling high-performing UX teams that transform organizations into user-centered communities. With extensive leadership experience across renowned enterprise software companies, I excel at establishing design systems, introducing research-driven practices, and leading the creation of intuitive AI-powered products and complex data workflows. As a hands-on designer with experience spanning startups to enterprises, I balance strategic vision with craft in delivering strategic transformations that bridge design and engineering. I institute accountability frameworks, implement scalable design systems, and champion accessibility standards to accelerate product adoption, eliminate rework, and enable data-driven decisions that drive measurable business impact. I thrive on elevating design as a competitive differentiator and business driver, with a proven track record of improving implementation efficiency, team performance, and product usability. Whether building UX practices from scratch or transforming ad-hoc processes into structured workflows, I consistently foster cultures of collaboration, mentorship, and innovation. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐮𝐥𝐭𝐬: ✦ Dramatically accelerated design and implementation by introducing design systems with standardized, pre-built, AI-focused components. Hired contractors for design and implementation, tracked schedules, and coordinated between teams to integrate into the existing product, improving design consistency and code quality. ✦ Eliminated ad-hoc UX practices by establishing accountability through written requirements and Jira tracking. Led UX research, introduced accessibility standards, and instituted consistent implementation reviews, reducing design iterations, minimizing rework via early developer involvement, and enabling data-driven staffing decisions. ✦ Boosted product adoption through intuitive admin and developer tools with AI-driven automation to simplify workflows, reduce manual effort, and enhance usability for technical users managing large-scale datasets. 𝐖𝐡𝐚𝐭 𝐏𝐞𝐨𝐩𝐥𝐞 𝐒𝐚𝐲: ✦ ​‘Marilyn is an exceptional leader and manager. She consistently demonstrated strong leadership by setting a clear strategic vision for UX and inspiring the entire team.’ – Ananda S. ✦ ‘The level of quality, attention to detail, and long-term vision Marilyn brings to design and new products is unmatched.’ – Nicolette S. 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 if you’re looking for a UX leader who builds and scales world-class organizations that drive innovation and impact. ## Work Experience ### Contributor @ Career Search Lunch & Learn Jan 2025 – Present Investigating new fields where my skills can be applied. Additional learning on AI and new technologies related to UX design ### Commissioner @ LGBTQ Commission of San Mateo County Jan 2023 – Present - Design and implement plans to bring greater recognition and visibility to the LGBTQIA+ community in San Mateo County - Develop policy recommendations to improve outcomes for underserved and at-risk segments of the LGBTQIA+ population, including youth, communities of color, non-English speakers, seniors and immigrants. - Recommend initiatives to the Board of Supervisors to support LGBTQIA+ people, especially families with children. - Take positions pertaining to federal, state and local policies, programs and procedures, and any legislation affecting LGBTQIA+ individuals. ### Director, UX Design @ Resilinc Jan 2025 – Jan 2025 Provided strategic guidance and leadership to a highly engaged group of 6, including UX design specialists and contract designers/developers. I drove company strategy by representing user needs in roadmap planning, advancing UX practice by implementing structured design workflows, introducing new tools and processes, and driving seamless cross-functional collaboration for product development. 🔹 Streamlined UX process by implementing structured workflow, reducing design iterations and rework. Created requirements template, led UX research, and established UX implementation reviews and accessibility practices, improving team alignment, enabling performance tracking, and ensuring implementations exactly matched designs. 🔹 Led design of AI agent chat interfaces, AI-integrated functionality, advanced supply chain visualizations, and extensive customization features. ### Senior Director, UX Design @ Betterworks Jan 2022 – Jan 2024 Managed a UX team of 8, improving team efficiency and engagement by leading design efforts for all user-facing tools, including AI-powered analytics and goal setting. I hired and mentored designers, championed DEI by spearheading initiatives that drove cultural change, and contributed to C-level strategy discussions on product direction and roadmap. 🔹Significantly reduced design and implementation time by establishing a design system with reusable components and staffing a high-performing development team. Coordinated designer-developer collaboration, tracked deliverables, and integrated the system into existing products, achieving design consistency and faster QA with fewer code errors. 🔹Participated in strategic planning, enhancing adoption and rollout in partnership with SLT, Sales, and Marketing. ### Senior Director, Design and User Enablement @ MarkLogic Jan 2019 – Jan 2022 | San Carlos, California Successfully transformed the UX practice from understaffed to a driving force in the organization, establishing design systems and user-centered processes where previously product managers and developers handled design work. I participated in C-level strategic planning and led a 14-member cross-functional organization overseeing documentation and user enablement teams, mentoring managers on leadership, and organizing team structure for optimal collaboration. 🔹Accelerated sales cycle, reduced customer success workload, and enhanced customer onboarding by the design of sample datasets that demonstrated product value. Co-developed transition path from samples to real data, unified user and admin interfaces, and combined documentation with interactive user enablement. 🔹Improved customer retention via cross-functional enablement initiatives including training and developer community engagement. ### Director, UX @ Guidewire Software Jan 2011 – Jan 2019 | Foster City, CA Hired as sole designer for a 200-person development organization, I built the UX practice from scratch to a 25-person team encompassing designers and researchers across the U.S., Ireland, and Poland, embedding UX as a key pillar in product strategy after demonstrating value to leadership. I also directed usability studies, persona development, and journey mapping to drive research-based decisions and improve user outcomes. 🔹Co-invented and patented innovative UI patterns in insurance rate management: “Configuring Composite Ratebooks”. 🔹Led UX strategy for insurance operations and customer-facing experiences across mobile and web platforms ### Business Analyst (contract) @ Genentech Jan 2008 – Jan 2010 | South San Francisco, CA - Led UX and product strategy for the rollout of a self-service content management system, shifting content updates from IT to business users. - Designed and optimized the intranet portal for the Commercial division, improving accessibility and discoverability of critical corporate resources. - Conducted training and change management, enabling a seamless transition for internal teams to the new system. ### Senior Manager, Experience Design @ Intuit Jan 2006 – Jan 2007 | Mountain View, CA - Led end-to-end UX for Quicken Health, delivering an innovative consumer tool to manage healthcare costs and navigate insurance claims. - Drove cross-functional alignment, managing a team of designers, researchers, and architects in partnership with product and engineering leaders. - Co-invented and secured a patent for a healthcare cost-saving recommendation system (Patent #7707087: “Presenting Data-Driven Health Care Costsaving Opportunities To Health Care Consumers”) ### Director, Ease-of-Use Architecture @ Oracle Corporation Jan 1994 – Jan 2006 | Redwood Shores, CA - Pioneered UX for Oracle’s database management tools, leading design for Oracle Enterprise Manager, which became the foundation for today’s Cloud Control. - Scaled a global development team, managing over 50 developers, writers, and testers to enhance enterprise products. - Led a cultural shift towards user-centered design, embedding UX methodologies into Oracle’s server technologies division. - Co-invented and secured a patent for security of a multi-tier system (Patent #7530094: “Method And Apparatus For Facilitating Single Sign-On Of An Application Cluster” ) - Advocated for diversity and inclusion, spearheading initiatives to support underrepresented groups in tech. ### Senior UI Development Manager @ Xerox Corporation Jan 1983 – Jan 1994 | Palo Alto, CA - Designed and developed office systems applications ## Education ### MS in Computer Science, specialization: Systems Stanford University ### BS in Computer Science UC Santa Barbara ## Contact & Social - LinkedIn: https://linkedin.com/in/marilynhollinger - Portfolio: https://marilynhollingerportfolio.squarespace.com/ --- Source: https://flows.cv/marilynhollinger JSON Resume: https://flows.cv/marilynhollinger/resume.json Last updated: 2026-04-13