I've been heavily involved in the development of the product. Some of the features I directly worked on are:
• Concurrent Survey Processing Optimization: design and developed an algorithm that allowed our platform to scale the number of workers use to process surveys
• Email Template Engine: developed an internal tool that allowed the team to easily integrate with 3rd party email providers. i.e. Mailchimp, Salesforce, etc
• Support for new metrics (CES/CSAT): expanded the capabilities of the Wootric App and dashboard to make it able to send and process CES/CSAT surveys
• Support for email surveys: Introduced a new channel to send surveys in Wootric: email
• Support for surveys via Intercom Messenger: developed an app to send surveys using Intercom Messenger. Currently available via the Intercom App Store
• Intercom Inbox App development: developed an app to visualize Wootric data inside Intercom Inbox. Currently available via the Intercom App Store
Actively working with the following technologies AWS, Heroku, GPC, Ruby, Rails, JavaScript, TypeScript, Go, bash and occasionally objective-C