# Marin Alcaraz > Staff, Software Engineer at Twilio Segment Location: Oakland, California, United States Profile: https://flows.cv/marinalcaraz Hello! I’m Marín! Right now, I work as a Software Engineer for Segment. I have a proven record of building features from the story card to the app. I can solve problems at different levels of the stack. I can wear many hats in a team and feel comfortable doing so. I studied Computer Systems Engineering at the ITESM with a brief, but awesome stint at EPITECH. After, college I went to the Recurse Center and had the best time of my life building cool software projects, like a Dropbox clone or my own ad-blocker. I’m passionate about Infrastructure, Information Security, Ruby, and TypeScript. When I’m away from my keyboard you can find me singing, dancing Rueda de Casino, or riding my bike. I dream of riding the Baja Divide one day. ## Work Experience ### Staff Software Engineer @ Twilio Jan 2025 – Present | San Francisco Bay Area ### Senior Software Engineer @ Twilio Jan 2022 – Present | San Francisco, California, United States ### Software Engineer @ Twilio Jan 2021 – Jan 2022 ### Senior Full Stack Engineer @ Wootric Jan 2020 – Jan 2021 As a Senior Software Engineer, I've got additional responsibilities and projects. Amongst my favorites you can find: - Main technical point of contact for enterprise customers. I'm the technical expert that integrated Wootric onto our customer’s apps. I coordinated our customers' teams to design a strategy that met their needs and ultimately resulted in a successful installation of Wootric. - Maintained and strengthened our integrations with Segment and Intercom. The responsibility didn't stop at coding, it was my job to handle the relationship with the engineers at those companies and I delivered two successful updates. - End-User attribute importer. I built a feature that allows our customers to bring end-user attributes from any given survey channel to another. For example, you can bring your Salesforce data onto your web surveys thanks to that feature. - Wootric JS SDK is now on TypeScript. It started as my hobby project and thanks to the team and me TypeScript made it all the way to production. ### Full Stack Software Engineer @ Wootric Jan 2015 – Jan 2020 | San Francisco, CA I've been heavily involved in the development of the product. Some of the features I directly worked on are: - Concurrent Survey Processing Optimization: design and developed an algorithm that allowed our platform to scale the number of workers use to process surveys - Email Template Engine: developed an internal tool that allowed the team to easily integrate with 3rd party email providers. i.e. Mailchimp, Salesforce, etc - Support for new metrics (CES/CSAT): expanded the capabilities of the Wootric App and dashboard to make it able to send and process CES/CSAT surveys - Support for email surveys: Introduced a new channel to send surveys in Wootric: email - Support for surveys via Intercom Messenger: developed an app to send surveys using Intercom Messenger. Currently available via the Intercom App Store - Intercom Inbox App development: developed an app to visualize Wootric data inside Intercom Inbox. Currently available via the Intercom App Store Actively working with the following technologies AWS, Heroku, GPC, Ruby, Rails, JavaScript, TypeScript, Go, bash and occasionally objective-C ### Recurser @ Recurse Center Jan 2015 – Jan 2015 | New York, New York The best learning experience I've ever had. Full of passionate, curious, and fun people to learn from. A great environment to learn and grow as person and engineer. Visit recurse.com for more information. ### Web Developer @ IW - Innovation Workshop Jan 2014 – Jan 2014 | Querétaro, Mexico - Built websites for customers using JavaScript, HTML, CSS, and PHP (WordPress) - Responsible for deploying web applications, Linux system administration, monitoring, and troubleshooting. ## Education ### Bachelor of Science in Computer Systems Engineering Tecnológico de Monterrey ### Bachelor Epitech en Technologies de l’information in Computer Science EPITECH - European Institute of Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/marinalcaraz - Portfolio: http://marinhero.com --- Source: https://flows.cv/marinalcaraz JSON Resume: https://flows.cv/marinalcaraz/resume.json Last updated: 2026-04-12