•Enabled 22% revenue growth and 15% adoption increase by designing and shipping 5 new core app module UI and interaction screens.
•Redesigned 100+ web app pages by building reusable components across multiple product offerings.
•Increased development velocity and iteration speed by adopting and customizing the Webpixels design library as the new Design System—creating over 300 custom components including accordions, filters, tables, and modals.
•Drove visual consistency across the product suite by applying this design system to 5 internal and 2 third-party product UIs, shaping the look and feel of all ServiceTrade products.
•Identified product pain points from stakeholders and key customers, prioritizing UserVoice requests and validating design concepts through virtual roundtables.
•Explored and implemented AI-powered workflows to accelerate design iteration, streamline asset production, and improve user feedback analysis.
•Recognized internally for being at the forefront of AI adoption—testing and integrating emerging AI tools into daily design practice.