•Led discovery and prototyping for augmented reality on Commerce Cloud
•Led a multifaceted UX research program for Q-Branch at Salesforce, including comprehensive customer experience audits
•Conduct customer research, ultimately developing tools and processes that improve quality, value, and up-selling of products.
•Advocate for the customer by articulating findings and concepts through thoughtful and precise presentations to stakeholders, C-suites, and executives demonstrating improvements for user experience
•Run complex customer-centric workshops to identify business challenges and uncover actionable insights
•Provide strategic POV consults to account teams, with a focus on tying Salesforce products and integration capabilities to enhance end-user experience and create upselling opportunities for clients
•A Community Cloud expert, creating new ways for our customer's customer to connect, collaborate, and self-service all in one space
•Creating consonance between developers, designers, researchers, strategists, engineers, and executives, as cross-functional partners, to drive our company forward and create user centered decisions
•Manage project queue for entire team, leading teammates on projects, managing workloads
•Enterprise Business Unit expert
•Active seat on the Equality Council with the focus on creating non-bias, fair and equal opportunities for every human across the org
•Leader on empowering others at Salesforce to conduct their own research, as well as giving them the tools to design, and make customer-centric decisions as a thoughtful advocate for our customers
•Independently execute high quality research and prototypes from story conception to final deliverable, in a fast-paced environment
