# Mark Fiorenza

> Design Operations Lead, UX Program Manager, Design Management |  Building and improving successful products, programs, and teams through effective collaboration, process improvement, and support.

Location: Morgan Hill, California, United States
Profile: https://flows.cv/markfiorenza

Results driven and empathetic creative program manager, operations lead, and producer complimented with exceptional design, user experience, story, video, marketing, and technical intelligence. A passion for collaboration, transparency, and support across leadership, design, research, and engineering groups that enable teams to do their best work. Known for process improvement, lowering costs, building influence, and fostering great partnerships. Empowering users and clients through research and design decisions that build effective, considerate, and scalable products. Over 20 years of experience of design, art direction, user experience, and creative production for both in-house and freelance and in support of global teams. Capable in both creative leadership and technical tasks with an eye for consistency, research, digital transformation, design ops, managing teams, video and animation, and improving production quality. Demonstrated history of delivering creative impact and business value in the semiconductor space, financial services/fintech industry, film and commercial production, and Federal Government. Specialized knowledge in ADA accessibility and ADA remediation. Proponent for user research, lean UX, Agile development, and Design Thinking 'build + measure + learn' methodologies.

## Work Experience
### UX Program Manager @ BayOne Solutions
Jan 2025 – Present | Mountain View, California, United States
UX Program Manager contract role for the Sound & Haptics team at Google through BayOne Solutions.

### Design Manager / Creative Producer @ Design Strategy and Management
Jan 2023 – Jan 2025 | San Francisco Bay Area / Remote

### UX Design Ops Program Manager @ Google
Jan 2022 – Jan 2023 | Remote
UX Design Operations contract role at Google through Synergis.

### Design Operations Manager @ Cision
Jan 2022 – Jan 2022

### Web Creative Director, Brand Experience & UX Ops @ Marvell Semiconductor
Jan 2019 – Jan 2022 | Santa Clara, CA

### UX Design Operations Lead; Digital Services Communications Designer @ Charles Schwab
Jan 2018 – Jan 2019 | San Francisco, CA
Contract role through PRO Unlimited.

### Visual Designer, Marketing Operations @ Polycom
Jan 2018 – Jan 2018 | Santa Clara, CA

### Senior Staff, Product Management & Design Operations @ Charles Schwab
Jan 2017 – Jan 2018 | Austin, Texas Area

### Senior Manager, Design & Production @ Charles Schwab
Jan 2015 – Jan 2017 | Austin, Texas Area

### Designer & Forms Developer @ Charles Schwab
Jan 2014 – Jan 2015 | San Francisco Bay Area

### Designer & Web Developer @ Unknown
Jan 2008 – Jan 2016 | San Francisco Bay Area & Remote

### Program Manager: Design, Policy, and Planning; Webmaster @ U.S. Department of Veterans Affairs
Jan 2002 – Jan 2008 | Palo Alto, CA

### Modelmaker @ Industrial Light & Magic
Jan 1996 – Jan 2001 | San Rafael, CA


## Education
### Master of Fine Arts (M.F.A.) in Fine and Studio Arts; Oil Painting and Drawing
Academy of Art University

### Bachelor of Arts (B.A.) in Art: Conceptual Design in Computer Applications
San Francisco State University

### Fine Art Drawing and Painting
Cambridge Street Studios - Fine Art Atelier

### Live Oak High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/markfiorenza
- Website: https://mark-fiorenza.squarespace.com/
- Website: https://mark-fiorenza.squarespace.com/s/Mark-Fiorenza-CV-Resume.pdf

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Source: https://flows.cv/markfiorenza
JSON Resume: https://flows.cv/markfiorenza/resume.json
Last updated: 2026-04-05