Build, support, and improve critical infrastructure systems across AWS, Azure, and FedRAMP-aligned environments to enable secure and reliable platform operations at Salesforce.

Drive infrastructure-as-code and GitOps practices with Terraform and ArgoCD, including RHEL lifecycle management, bastion services, CrowdStrike Falcon integration, and Elasticsearch operations.

Lead infrastructure transition work tied to the Own to Salesforce integration, standardizing operational patterns and reducing environment risk during migration.

Apply automation-focused operational practices, including GitOps/ArgoCD features such as automated sync and self-heal controls, to improve consistency and reduce manual intervention.

Continue exploring opportunities to expand platform automation and workflow-driven operations in ways that improve reliability and developer experience.

Senior Site Reliability Engineer, FedRAMP at Own is responsible for contractual SLA monitoring and alerting. Management of existing tools , systems related to production observability including OpenSearch, DataDog, PagerDuty, Fluentbit, Pingdom etc. Cost management of logging and monitoring frameworks. Support incident response and root cause investigations. Production readiness review. Documentation of runbooks and playbooks associated with alerts.

Responsible for ensuring the deployment, reliability and performance of the infrastructure used to build,

test, deploy, observe and operate enterprise applications and web services. Create CI/CD pipelines and

Terraform modules, maintain git repos for applications and infrastructure, infrastructure architecture,

containerization and deployment of business applications into the private and public cloud

Tech stack include Terraform Enterprise, GitLab, Ansible, Argo CD, Helm, RedHat OpenShift,

Kubernetes, Azure Cloud services (App Services, Function App, SQL Databases, Storage accounts,

Key Vaults, Virtual networks, Load balancers, etc.). Manage projects in Jira, Confluence and utilize

CMDB in ServiceNow following ITIL standards (Incident, Change, Problem tickets).

Directed a build-out and support of first successful VMware implementation of Azure based VDI environment on Kubernetes for FedRAMP services (DOD iL5). Improved and modified deployment models by utilitizing Terraform and ansible scripts. Provided Level 3 - 24/7 support for all Government Services. Responsible for FIPS 140-2 and STIG secure implementation for all network and secuirty services.

Responsible for administration and support of public and private cloud infrastructure as well as engineering and implementing solutions to meet design and automation goals in various cloud environments. This includes providing shared services such as monitoring, logging, and configuration management; application SDLC tools and workflows to manage the process from requirements to development to testing and deployment; and automation and inventory to provision the infrastructure itself.