# Mark Naumowicz

> Software Engineering, Senior Member of Technical Staff

Location: New York, New York, United States
Profile: https://flows.cv/marknaumowicz

Senior infrastructure and reliability engineer with 20+ years of experience building, automating, and operating business-critical platforms across financial services, media, SaaS, and regulated FedRAMP environments. Current Senior Member of Technical Staff at Salesforce focused on multi-cloud infrastructure, GitOps-driven operations, Terraform and ArgoCD automation, security integration, and resilient platform engineering. Strong background in reducing operational toil through automation, observability, and standardized platform practices, with a growing interest in practical uses of emerging workflow automation technologies. Known for partnering across platform, security, and application teams to deliver secure, scalable infrastructure and reliable developer experiences.

## Work Experience
### Software Engineer SMTS @ Salesforce
Jan 2025 – Present | NYC
Build, support, and improve critical infrastructure systems across AWS, Azure, and FedRAMP-aligned environments to enable secure and reliable platform operations at Salesforce.
Drive infrastructure-as-code and GitOps practices with Terraform and ArgoCD, including RHEL lifecycle management, bastion services, CrowdStrike Falcon integration, and Elasticsearch operations.
Lead infrastructure transition work tied to the Own to Salesforce integration, standardizing operational patterns and reducing environment risk during migration.
Apply automation-focused operational practices, including GitOps/ArgoCD features such as automated sync and self-heal controls, to improve consistency and reduce manual intervention.
Continue exploring opportunities to expand platform automation and workflow-driven operations in ways that improve reliability and developer experience.

### Senior Site Reliability Engineer, FedRAMP @ Own Company
Jan 2024 – Jan 2025 | New York City Metropolitan Area
Senior Site Reliability Engineer, FedRAMP at Own is responsible for contractual SLA monitoring and alerting. Management of existing tools , systems related to production observability including OpenSearch, DataDog, PagerDuty, Fluentbit, Pingdom etc. Cost management of logging and monitoring frameworks. Support incident response and root cause investigations. Production readiness review. Documentation of runbooks and playbooks associated with alerts.

### Senior DevOps Engineer @ M&T Bank
Jan 2024 – Jan 2024 | Buffalo, New York, United States
Responsible for ensuring the deployment, reliability and performance of the infrastructure used to build,
test, deploy, observe and operate enterprise applications and web services. Create CI/CD pipelines and
Terraform modules, maintain git repos for applications and infrastructure, infrastructure architecture,
containerization and deployment of business applications into the private and public cloud
Tech stack include Terraform Enterprise, GitLab, Ansible, Argo CD, Helm, RedHat OpenShift,
Kubernetes, Azure Cloud services (App Services, Function App, SQL Databases, Storage accounts,
Key Vaults, Virtual networks, Load balancers, etc.). Manage projects in Jira, Confluence and utilize
CMDB in ServiceNow following ITIL standards (Incident, Change, Problem tickets).

### Senior Site Reliability Engineer @ VMware
Jan 2021 – Jan 2023 | New York, United States
Directed a build-out and support of first successful VMware implementation of Azure based VDI environment on Kubernetes for FedRAMP services (DOD iL5). Improved and modified deployment models by utilitizing Terraform and ansible scripts. Provided Level 3 - 24/7 support for all Government Services. Responsible for FIPS 140-2 and STIG secure implementation for all network and secuirty services.

### Cloud Infrastructure Engineer @ National Hockey League (NHL)
Jan 2019 – Jan 2021 | New York, NY
Responsible for administration and support of public and private cloud infrastructure as well as engineering and implementing solutions to meet design and automation goals in various cloud environments. This includes providing shared services such as monitoring, logging, and configuration management; application SDLC tools and workflows to manage the process from requirements to development to testing and deployment; and automation and inventory to provision the infrastructure itself.

### Senior DevOps Engineer @ Dun & Bradstreet
Jan 2017 – Jan 2019 | Greater New York City Area
Managed and provided support for all agile and DevOps tools: Jira, Confluence, Bitbucket, Bamboo, Crowd. Provided 24/7 support for all self hosted Atlassian backend. Improved monitoring and alerting efficiency by several factors using DataDog observability services.

### Infrastructure Services Manager @ GE Capital
Jan 2007 – Jan 2017
Responsible for Unix infrastructure for all Capital Americas businesses which includes Mexico and Canada branches, capacity planning, high availability, disaster recovery and virtualization, ITIL processes implementation and change management

### Unix Administrator - Specialist @ Verizon Communications
Jan 2002 – Jan 2007
Unix System Administrator, Involved with Intel Administration as well. 50+ server in mixed environment. Enterprise Class Storage (NetApp) 30TB+.
User management, application development, custom programming.

### Systems Engineer @ JPMorgan Chase
Jan 2000 – Jan 2002
Unix Systems Administrator and Systems Engineer responsible for global corporate proxy server operations, 24/7 production support. Infrastructure management and capacity management


## Education
### BS in Information Systems Management
New York University

### Master's degree in Internet Technologies - Security and Information Assurance
Pace University


## Contact & Social
- LinkedIn: https://linkedin.com/in/mark-naumowicz

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Source: https://flows.cv/marknaumowicz
JSON Resume: https://flows.cv/marknaumowicz/resume.json
Last updated: 2026-04-05