I lead Design and Research for AWS Infrastructure Services, managing a team of 24 designers and researchers across 30+ external AWS services. I also manage design and research for internal tooling that Network Operators use to maintain the AWS Network. I drive strategic design direction for AWS networking, security, and infrastructure products while establishing organizational frameworks that elevate design maturity across the portfolio.

As a Principal UX Designer for AWS Network Performance Monitoring, I play a crucial role in shaping the user experience across the suite of network monitoring services, including Network Flow Monitor, Internet Monitor, and Network Synthetic Monitor. This strategic position requires deep expertise in user-centered design, technical domain knowledge, and the ability to drive cross-functional collaboration.

I define the overall design strategy for these network monitoring capabilities. By analyzing customer pain points, workflows, and performance data, I identify meaningful opportunities to enhance visibility, troubleshooting, and optimization of network infrastructure and internet-facing traffic. I work closely with product management, engineering, and other stakeholders to translate these insights into releases.

A key focus for me is optimizing the information architecture and interaction models to ensure network administrators can quickly access the data and functionality they need. This involves reimagining dashboards, expanding filtering and visualization capabilities. Paying close attention to user mental models and reducing cognitive load is essential, as network teams often need to analyze performance metrics, connection data, and health events.

As a design leader, I am responsible for elevating maturity and capabilities across AWS. This includes maturing design systems, mentoring designers, and driving user research best practices. I also stay abreast of industry trends, identifying opportunities to incorporate emerging technologies.

Was responsible for AWS Console experiences, managing a team of 6 focused on cross-console experiences for external and internal customers.

Key Projects

AWS Console Side Panel Framework (including AIOps and Explore Related Metrics)

• Led design for a unified side panel framework that provided a consistent, reusable interface across AWS services.

• Enabled multiple tools and capabilities to be integrated into a single, cohesive side panel so users could access functionality without leaving their current service context.

• Integrated AIOps capabilities into the side panel to provide intelligent operations and investigation features, including automated analysis, anomaly detection, and intelligent recommendations to help users troubleshoot and optimize AWS resources.

• Delivered Explore Related Metrics within the side panel to help users discover and analyze interconnected metrics across their AWS infrastructure, surfacing contextual insights and relationships between services and resources.

myApplications

• Shaped the centralized application management experience in AWS Console Home as a unified cross-console initiative.

• Provided customers with a unified view to manage and monitor applications across AWS services, including health, performance, security posture, and costs from a single dashboard.

Overseeing the design of Splunk's Application Observability Portfolio that enables DevOps, SREs and ITOps to prevent business disruptions with synthetic testing and diagnose issues with frontend and backend monitoring.

Led design teams across vRealize Operations Management, vRealize Log Insights, Skyline, and vRealize AI Cloud. Together the team partners with engineering and product management to deliver self-driving IT operations management for private, hybrid, and multi-cloud environments. vRealize enables continuous performance optimization, efficient capacity and cost planning, app-aware intelligent remediation, and integrated compliance for enterprise organizations.

• Empowered product design leaders and design managers to define, design and deliver useful experiences to customers.

• Mentored a team of 19 designers that deliver across four products

• Advocated for user-centered design with cloud management business unit

• Led design hiring for team of 200+

• Created mechanisms to ensure product quality, projects are delivered efficiently, and features are built consistently across product portfolio