# Marsha Chan > Staff Product Designer | Ex-Shopify, Ex-Square | PMP | NN/g UX certified Location: United States, United States Profile: https://flows.cv/marshachan Product designer with 10+ experience specializing in system-level design, platform thinking, and cross-product coherence for complex B2B software ## Work Experience ### Product & Design @ Augment Jan 2024 – Present | San Francisco, California, United States ### Product Designer @ Square Jan 2024 – Jan 2024 | Toronto, Ontario, Canada ### Staff Product Designer @ Flexport Jan 2023 – Jan 2023 | Toronto, Ontario, Canada Formally Deliverr/Shopify Logistics acquired by Flexport • Coordinated across 5 designers, 6 PMs and 100+ engineers to design a self-serve international freight and fulfillment booking product in 2 months • Led navigation and account messaging research by conducting workshops with 10 designers and delivering concepts to establish new platform guidelines and improved information architecture ### Staff Product Designer @ Shopify Jan 2022 – Jan 2023 • Drove product strategy, research and design for 5 products and 7 customer and internal-facing tools, resulting in a 400% increase in shipments • Managed the work of 4 designers as the Inbounds Program Lead • Facilitated workshops with 25 cross-functional team leads to align on the program-wide product strategy for the 2023 Shopify Fulfillment Network Inbounds vision • Oversaw design deliverables for 8 product teams, successfully migrating 300 Shopify merchants to the Unified Network • Mentored and onboarded 6 designers across various logistics areas, fostering design thinking, discovery, communication, and craftsmanship. ### Senior Product Designer @ Shopify Jan 2022 – Jan 2022 Inbound logistics by Shopify, formally Deliverr ### Senior Product Designer @ Deliverr Inc. Jan 2020 – Jan 2022 | Toronto, Ontario, Canada Acquired by Shopify • Designed patterns and interfaces that raised monthly receiving to over 2M units and 10K shipments, while automatically resolving 59% of claims • Delivered 3 warehouse mobile applications from 0 to 1 to support critical facility functions with up to 100% adoption and 99.2% confidence • Pioneered the web and mobile design systems, establishing contribution and review processes to enhance speed, consistency, and collaboration between engineering and design while elevating design standards • Established design ops initiatives: content guidelines, onboarding, hiring criteria, team rituals and workflow processes ### Lead Product Designer @ NLogic Canada Jan 2018 – Jan 2020 | Toronto, Canada Area • Led all product design and research initiatives for a $1.8M broadcast media sales and analytics platform, enabling agencies to intelligently plan, report, book, and trade TV and radio campaigns • Developed a user-centered design process, incorporating user research, information architecture, iterative design cycles and validation testing ### UX Designer @ Finastra Jan 2016 – Jan 2018 | Toronto, Canada Area • Designed the SMB digital lending platform, reducing average application time from 3 weeks to 30 minutes through research, workshops and prototyping • Led discovery and design for the National Student Loans Service Centre and corporate global payments • Worked in agile sprints with development team members to shorten front-end development time by 30%. • Pioneered a pattern and practices library for a proprietary design system. • Created patterns and components in collaboration with global product teams. • Presented research and testing results and recommended solutions to internal and external stakeholders. ### Freelance Graphic Designer @ Grand River Rocks Jan 2015 – Jan 2016 | Waterloo, ON • Managed client proposals from typesetting through to design, print and production. • Developed concepts, graphics and layouts for product illustrations, company logo, membership cards and marketing material. • Created brand identity and supporting visual materials. ### Project Assistant @ University of Waterloo Jan 2016 – Jan 2016 | Stratford, ON Worked with Jonathan Baltrusaitis and Lisa Birke as a project assistant for GBDA 202: Digital Media Project 2. For this assignment, I mentored second-year students in the best practices and principles of communicating culturally-situated ideas through visual and audio storytelling that draw on the dynamics of digital media. ### Project Assistant @ University of Waterloo Jan 2015 – Jan 2015 | Stratford, ON Worked with Dr Olivia Mesta as a project assistant for GBDA 304: Marketing in the Digital World to mentor upper-year university students improve their understanding of business strategies and the techniques used for marketing in a globalized context. ### UX Designer & Illustrator @ Microsoft Jan 2014 – Jan 2014 | Greater Boston Area • Defined and designed the application’s UX, including map and flow, wireframes, transitions, visual identity, and art for Nova Bacon on Windows Phone 8.1, and an app on XBox One. • Streamlined communication of progress, sprint goals, and team needs to management. • Coordinated with product teams and performed market research for app concepts for the Foundry Interns. ### Assistant Producer/ Program Manager @ Microsoft Jan 2013 – Jan 2013 | Redmond, WA • Delivered multiple iterations of wireframes and storyboards for two major tools adopted by Microsoft Studios. • Designed iconography of the Common Tools and Services tools suite used by the Games Test Organization. • Gathered requirements and developed scenarios and user stories in accordance to Agile Development methodologies and Scenario Focused Engineering. ### Sensory Technician @ Canada Bread Company, Ltd. Jan 2012 – Jan 2012 | Mississauga • Organised and conducted internal product and concept evaluations. • Analysed and interpreted quantitative and qualitative data using MINITAB, and completed sensory reports for Marketing. ### Research Analyst @ Elenchus Jan 2012 – Jan 2012 • Researched and prepared for the daily e-mail for the Canadian Energy Regulation Information Service. • Designed CV templates and Prezi presentations, and presentation material for the Municipal Electric Association Reciprocal Insurance Exchange regulatory course. ## Education ### Bachelor's degree in Biotechnology/ Economics University of Waterloo ### Master’s Degree in Digital Experience Innovation University of Waterloo Stratford School of Interaction Design and Business ## Contact & Social - LinkedIn: https://linkedin.com/in/marsha-chan - Portfolio: https://bit.ly/MarshaChan --- Source: https://flows.cv/marshachan JSON Resume: https://flows.cv/marshachan/resume.json Last updated: 2026-04-13