Lead designer focused on payments and marketplace.

• Led discovery and design for Offers, improving compliance and adoption rates

• Identified gaps in onboarding and redesigned the experience, boosting retention rates

• Pinpoint usability gaps in payments, redesigning to improve on-time payments

• Pilot and launched rapid prototypes, a design-led effort up-leveling craft for user research

• Increased the visibility of design, company-wide, by sharing work strategically and often

Mobile design lead for inventory management tools.

• Designed and launched Field Ops, a mobile-first app for inventory management

• Crafted end-to-end experiences via mockups, prototypes, for stakeholders and user testing

• Led foundational research to shape define requirements for sales and data teams

• Managed research repository to store insights (interviews, surveys) for compliance

Design and research lead for career planning tools.

• Partnered with Data Science and Engineering to define the desktop experience

• Worked in lockstep with Product and Engineering to prioritize scope and deliverables

• Developed research strategy with partner institutions for exploration and user testing

• Defined interaction, content, and visuals, prioritizing usability with user needs

Provided periodic reports with various stakeholders. Reports increased partnership retention, informed contract assessments, and provide accurate payouts for rebate program incentives.

∙ Designed dashboards mockups with MS Excel and Tableau

∙ Partnered with end-users to establish specifications and KPI to build reports

∙ Managed POS data from various sources and translated to tables and schemas