San Francisco, California, United States
• Managed the design and deployment of global data collection tasks optimizing for operational efficiency and user experience—80+ instruments in 125+ countries and 35+ languages completed by 1.5+ million users.
• Managed user support and communications to improve retention, triage issues, and socialize user experience insights.
• Coordinated mobile app launches in new countries and languages.
• Collaborated with Growth and Data Science & Analytics teams to experiment and adapt operations to more efficiently engage users.
• Advised Product, Engineering, Data Science & Analytics, Customer Success, and Sales teams on capabilities, optimization, and priority enhancements for Premise products.
• Oversaw management of 50+ global contractors to ensure quality and timely localization, user support, and community management.
• Managed Core Operations team launch and growth from one full-time employee to eight.
• 2021Q1 Recipient of the Premise Impact Award