• Conduct mobile app user research, including interviews, usability testing, and surveys, to inform product strategy.

• Advise Global Operations, including data collection instrument design and strategy.

• Managed the design and deployment of global data collection tasks optimizing for operational efficiency and user experience—80+ instruments in 125+ countries and 35+ languages completed by 1.5+ million users.

• Managed user support and communications to improve retention, triage issues, and socialize user experience insights.

• Coordinated mobile app launches in new countries and languages.

• Collaborated with Growth and Data Science & Analytics teams to experiment and adapt operations to more efficiently engage users.

• Advised Product, Engineering, Data Science & Analytics, Customer Success, and Sales teams on capabilities, optimization, and priority enhancements for Premise products.

• Oversaw management of 50+ global contractors to ensure quality and timely localization, user support, and community management.

• Managed Core Operations team launch and growth from one full-time employee to eight.

• 2021Q1 Recipient of the Premise Impact Award

• Worked with clients, including UNDP and USAID contractors, to design and deploy data collection instruments and engage user networks to ensure sufficient quality and quantity data for researching quality of life.

• Managed operational migration to internationalized products including testing, training, and knowledge management.

• Coordinated global contractor workforce and user support in Africa and country launches in 15+ new markets.