# Mary Grace Reich > UX Researcher & Product Strategist Location: San Francisco Bay Area, United States Profile: https://flows.cv/marygracereich My goal is to understand people to build technology for good and to enable inclusivity of good technology globally. I bring over 8 years of international program, operations, and people management experience to my UX research and product strategy practice. Research has been a part of every role I've had, and the part where I saw the most opportunity for my aptitudes to have an impact. I completed an interdisciplinary Master's in Human-Computer Interaction at the UC Berkeley School of Information to build a depth of expertise in research methods, UX, design, and product strategy. The breadth of my professional experience—from teaching in rural Namibia and collaborating with librarians in the Republic of Georgia to engaging a gender-balanced network of mobile app users in Yemen—has made me a strong cross-cultural researcher, cross-functional collaborator, and operational expert. The depth of my product study and practice has built my UX and product strategy toolkit, including user interviews, usability testing, survey design, qualitative and quantitative data analysis, prototyping, journey mapping, and communicating research findings and product recommendations to a variety of audiences. Check out my portfolio (www.marygracereich.com) to see a few examples of my research and my recommendations below to get an idea of what it's like to work with me. ## Work Experience ### Product Researcher & Strategist @ Premise Jan 2023 – Present | San Francisco, California, United States ### Consultant, Product Research & Global Operations @ Premise Jan 2021 – Jan 2023 | San Francisco, California, United States • Conduct mobile app user research, including interviews, usability testing, and surveys, to inform product strategy. • Advise Global Operations, including data collection instrument design and strategy. ### Global Operations Manager @ Premise Jan 2020 – Jan 2021 | San Francisco, California, United States • Managed the design and deployment of global data collection tasks optimizing for operational efficiency and user experience—80+ instruments in 125+ countries and 35+ languages completed by 1.5+ million users. • Managed user support and communications to improve retention, triage issues, and socialize user experience insights. • Coordinated mobile app launches in new countries and languages. • Collaborated with Growth and Data Science & Analytics teams to experiment and adapt operations to more efficiently engage users. • Advised Product, Engineering, Data Science & Analytics, Customer Success, and Sales teams on capabilities, optimization, and priority enhancements for Premise products. • Oversaw management of 50+ global contractors to ensure quality and timely localization, user support, and community management. • Managed Core Operations team launch and growth from one full-time employee to eight. • 2021Q1 Recipient of the Premise Impact Award ### Growth Operations Lead @ Premise Jan 2019 – Jan 2019 ### Growth Operations Specialist @ Premise Jan 2018 – Jan 2019 | San Francisco Bay Area • Worked with clients, including UNDP and USAID contractors, to design and deploy data collection instruments and engage user networks to ensure sufficient quality and quantity data for researching quality of life. • Managed operational migration to internationalized products including testing, training, and knowledge management. • Coordinated global contractor workforce and user support in Africa and country launches in 15+ new markets. ### Course Assistant, Applied Behavioral Economics @ University of California, Berkeley Jan 2023 – Jan 2023 Evaluated student assignments and provided administrative support for the UC Berkeley School of Information's graduate course on behavioral economics applied to technology. ### Graduate Student Researcher @ University of California, Berkeley Jan 2022 – Jan 2022 Conducted research as part of the Connecting the EdTech Research EcoSystem (CERES) with PhD Candidate Elizabeth Resor and Professor Morgan Ames. ### Design Research Intern @ Wikimedia Foundation Jan 2022 – Jan 2022 | San Francisco Bay Area Leveraged qualitative and quantitative methods in cross-cultural research to inform product strategy to more inclusively engage and retain new Wikipedia editors. ### Program Officer @ IREX Jan 2018 – Jan 2018 ### Program Coordinator @ IREX Jan 2017 – Jan 2018 • Conducted field research in Nigeria and Georgia which informed program design and sustainability strategy. • Supported program management of $8 million portfolio of global technology for development programs including monitoring and evaluation (primarily surveys), work planning, budgeting, logistics, training design, compliance, and reporting. • Served as Gender Focal Point to build and disseminate gender and development technical expertise across IREX. • Served as the Administrative Coordinator of the Internet Freedom Festival, managing budgeting, donor requirements, and the implementation of the Diversity and Inclusion Fund travel grants. • Liaised between internal finance, compliance, and management teams and external partners and donors in program implementation. • Contributed to new business initiatives including research, program design, partnership development, writing, and editing. ### Program Associate @ IREX Jan 2016 – Jan 2017 | Washington, District Of Columbia • Managed relationships with local partner organizations in Nigeria and Georgia in the implementation of the Beyond Access program including activity design, workflows, training content, monitoring and evaluation, stakeholder engagement, communications, and sustainability plans. • Conducted remote and in-person interviews with program partners and participants in Nigeria and Georgia to evaluate program implementation. • Coordinated M&E, finance, reporting, and subgrant compliance with nine Beyond Access implementing partners based in seven countries to build capacity of over 360 libraries and their librarians. ### Education Volunteer @ Peace Corps Jan 2013 – Jan 2015 | Namibia • Conducted ongoing community needs assessment to determine priority projects. • Trained students (165/year) and colleagues in digital literacy, English, teaching techniques, girls' life skills education, budgeting, and additional school development efforts. • Developed partnerships with local businesses, non-profits, the Ministry of Education, and leaders for support in education programming. ### Research Assistant @ The Berkley Center for Religion, Peace, and World Affairs Jan 2011 – Jan 2013 | Washington D.C. Metro Area • Researched, wrote web content, and contributed to reports for the Religion and Global Development Project and the World Faiths Development Dialogue. • Provided primary administrative support for the selection of the 2013 Opus Prize, the largest annual faith-based humanitarian award ($1 million). • Edited and added to Katherine Marshall and Susan Hayward's (eds.), Women, Religion and Peacebuilding: Illuminating the Unseen (USIP 2015, 384 pages). • Edited and added to Katherine Marshall’s book, Global Institutions of Religion: Ancient Movers, Modern Shakers (Routledge 2013, 223 pages). ### Section Editor, Editorial Assistant @ Georgetown Journal of International Affairs Jan 2011 – Jan 2013 Proposed, solicited, and edited articles for the flagship peer-reviewed academic journal of Georgetown University's School of Foreign Service. ### Communications and Advocacy Intern @ Women in Law and Development in Africa - Ghana Jan 2012 – Jan 2012 | Accra, Ghana Women in Law and Development in Africa - Ghana is part of a pan-African network which advocates for women's access to justice and political participation through the law. • Researched, wrote, and edited advocacy articles, grant reports, and outreach materials on women’s access to justice and politics in Ghana. ### Research Assistant @ Georgetown Undergraduate Research Opportunities Program Jan 2011 – Jan 2011 | Washington D.C. Metro Area • Researched issues related to religious dynamics in Africa for Professor Shobana Shankar of the Georgetown History Department. • Edited Religion on the Move! (Brill 2012, Afe Adogame and Shobana Shankar eds.). ## Education ### Master of Information Management and Systems in Human-Computer Interaction, Certificate: Applied Data Science UC Berkeley School of Information ### Bachelor of Science in Foreign Service in Culture & Politics, African Studies Certificate Georgetown University ### CIEE Development Studies Study Abroad Program in Spring Semester University of Ghana ## Contact & Social - LinkedIn: https://linkedin.com/in/marygracereich --- Source: https://flows.cv/marygracereich JSON Resume: https://flows.cv/marygracereich/resume.json Last updated: 2026-04-05