• Managing a team of 12 CSMs across motions to ensure seamless implementations of Ramp. Teams include Partnerships (8 CSMs), Bill Pay (2 CSMs), and Scaled Direct (2 CSMs)

• Developing strategies and playbooks for the Partner CSM motions as the team decouples from the greater Scaled team to ensure lasting success and impact

• Closely collaborating with cross-functional partners on Channel Partner Management, Account Executive, and Product teams

• Managing a team of 9 Scaled CSMs to ensure seamless client onboarding across three sub segments: Bill Pay, Partnerships, and Direct Sales

• Assisting in planning and strategy on behalf of the Scaled CSM team to ensure client activation & success

• Built out the Partnership & Bill Pay sub-segment teams from scratch to expand Ramp's product and client reach to ensure customer satisfaction

• Member of the Scaled Customer Success team focused on fully onboarding clients to Ramp's platform within their first 60 days while managing a book of 160 clients a month

• Assisting to build out new, scalable implementation strategies for clients and enablement materials for team members

• Working cross-functionally to ensure continued client success throughout their Ramp lifecycle

• Team lead from April '25 - July '25 supporting to mentor and uplevel the entire Scaled team

• Managed 250+ accounts throughout the two-year certification lifecycle from launch to renewal via virtual training presentations, email correspondences, and troubleshooting calls.

• Delivered engaging client experiences while improving retention rates, driving adoption, and increasing overall client health.

• Project Manager for both the 2023 & 2024 global net revenue retention campaigns aimed at securing $11.6M & $14.2M in renewals respectively. Led the cross-functional project team, developed Salesforce reports & dashboards to track KPIs, and designed SalesLoft cadences.

• Supported client marketing initiatives using InDesign and Adobe Acrobat, resulting in increased client engagement.

• Built and maintained Salesforce reports and dashboards for the global client success team to ensure accurate tracking of clients, contacts, SQLs, and KPIs.