# Mary Louise DuBose > Customer Activation @ Ramp Location: Brooklyn, New York, United States Profile: https://flows.cv/marylouisedubose Client Success Manager with 5+ years of experience working closely with clients across various industries, driving innovations, and ensuring customer retention within startup environments. Passionate about fostering lasting relationship and enhancing overall user experience. Outside of work loves to cook new cuisines, sew original garments, and explore NYC with friends. ## Work Experience ### Manager, Partnership CSM @ Ramp Jan 2026 – Present • Managing a team of 12 CSMs across motions to ensure seamless implementations of Ramp. Teams include Partnerships (8 CSMs), Bill Pay (2 CSMs), and Scaled Direct (2 CSMs) • Developing strategies and playbooks for the Partner CSM motions as the team decouples from the greater Scaled team to ensure lasting success and impact • Closely collaborating with cross-functional partners on Channel Partner Management, Account Executive, and Product teams ### Manager, Scaled Customer Activation @ Ramp Jan 2025 – Present | New York City Metropolitan Area • Managing a team of 9 Scaled CSMs to ensure seamless client onboarding across three sub segments: Bill Pay, Partnerships, and Direct Sales • Assisting in planning and strategy on behalf of the Scaled CSM team to ensure client activation & success • Built out the Partnership & Bill Pay sub-segment teams from scratch to expand Ramp's product and client reach to ensure customer satisfaction ### Scaled Customer Activation Manager @ Ramp Jan 2024 – Jan 2025 | New York City Metropolitan Area • Member of the Scaled Customer Success team focused on fully onboarding clients to Ramp's platform within their first 60 days while managing a book of 160 clients a month • Assisting to build out new, scalable implementation strategies for clients and enablement materials for team members • Working cross-functionally to ensure continued client success throughout their Ramp lifecycle • Team lead from April '25 - July '25 supporting to mentor and uplevel the entire Scaled team ### Client Success Manager @ WiredScore Jan 2022 – Jan 2024 | New York, New York, United States • Managed 250+ accounts throughout the two-year certification lifecycle from launch to renewal via virtual training presentations, email correspondences, and troubleshooting calls. • Delivered engaging client experiences while improving retention rates, driving adoption, and increasing overall client health. • Project Manager for both the 2023 & 2024 global net revenue retention campaigns aimed at securing $11.6M & $14.2M in renewals respectively. Led the cross-functional project team, developed Salesforce reports & dashboards to track KPIs, and designed SalesLoft cadences. ### Client Success Associate @ WiredScore Jan 2021 – Jan 2022 | New York, New York, United States • Supported client marketing initiatives using InDesign and Adobe Acrobat, resulting in increased client engagement. • Built and maintained Salesforce reports and dashboards for the global client success team to ensure accurate tracking of clients, contacts, SQLs, and KPIs. ### Account Coordinator @ Hemster Jan 2020 – Jan 2020 | New York, NY • Member of the brand partnership team, managed accounts to ensure seamless onboarding and engagement by providing essential materials, resources, and training sessions. • Developed partnership parameters to drive successful collaborations with retail and e-commerce clients. • Utilized Zoho CRM and Airtable to create monthly client reports to track KPIS and gather insights. ### Personalization Specialist @ Nordstrom Jan 2019 – Jan 2020 | New York, New York • Drove sales through service engagement while assisting to open and operate the New York City Flagship store by embroidering, screen-printing, and customizing products to create a unique retail experience. • Designed original artwork and marketing materials for the department and planned promotional events. ### Print & Pattern Designer @ Love Mafia Jan 2016 – Jan 2019 | Chicago, IL •Create motifs, patterns, and prints for numerous products including scarves, t-shirts, and notecards •Brainstorm target clients, conduct market analysis, and develop plans for product promotion •Report directly to company founder and director to discuss and develop products and designs ### Career Assistant @ Cornell University Jan 2016 – Jan 2018 | Ithaca, NY • Review, select, and promote new jobs and internships opportunities for students • Critique and offer advice on resumes and cover letters • Conduct mock interviews to help students gain confidence with interview settings and questions • Help advertise and promote office and services ### Stage Manager @ Cornell University Jan 2017 – Jan 2018 | Ithaca, NY • Manage outside theater groups and assist them in preparing for productions • Run show backstage by calling cues to light boards, stage hands, and actors • Help hang and design lighting displays and sets ### Designer @ Cornell Fashion Collective Jan 2015 – Jan 2018 | Ithaca, NY •Conceptualize and design garments for Cornell University’s annual fashion show •Work both individually and collectively to ensure cohesion in collections •Mix music, help promote, and conduct ticket sales to ensure success of 2,400-person event ### Intern @ Stitch Gawd Jan 2018 – Jan 2018 | Chicago, Illinois • Embroider, bead, and cross stitch designs for rappers and celebrities including Twista, Macklemore, and J. Cole • Hand dye jackets in a variety of shades • Organize and categorize embroidery floss by color and fiber type • Create mock ups and flats for designs using Adobe Photoshop and Illustrator ### Vice President Public Relations & Communication @ Alpha Chi Omega Fraternity, Inc. Jan 2016 – Jan 2017 | Ithaca, NY •Design all graphics and materials for sorority apparel, social media, and fundraising campaigns •Manage social media, communications, promotions, and apparel for 174 members •Oversee various committees to ensure maximum efficiency ## Education ### Bachelor's degree in Fashion/Apparel Design Cornell University ### UI/UX Design Pratt Institute ## Contact & Social - LinkedIn: https://linkedin.com/in/mlidubose --- Source: https://flows.cv/marylouisedubose JSON Resume: https://flows.cv/marylouisedubose/resume.json Last updated: 2026-04-07