I lead the Product Design and Design System teams, partnering with executives on product strategy, experience and roadmap operations.

• Lead transformation from service bureau to strategically focused practice, including UX Research and Design System team.

• Introduced Design System as a product delivery operational practice in addition to aligning to brand.

• Championed deep UI Design and Research in design and delivery of AI integrations.

• Positioned customer experience crucial to adoption of AI based solutions.

• Coached Design team to partner deeply with cross functional partners including AI technical questions.

Global problem-solving community of multidisciplinary practitioners dedicated to advancing responsible strategy and design that considers the societal implications of future products, services and systems. https://www.futures.design/

Utilizing cutting-edge machine learning technology, Hyperscience’s intelligent document processing platform elevates business processes for enterprise customers—resulting in greater work efficiency and accuracy.

Built and expanded the practice, currently leading a multidisciplinary team in the research and design efforts for our platform. My team and I collaborated with our product and engineering partners to create the most effective, intuitive experiences for our customers spanning multiple industries—financial services, insurance, US and UK public sector, healthcare and life sciences, and transportation and logistics.

Transformed from a service-oriented design team to a proactive, strategic function and solutions facilitator and scaled practice by 33%. Led UX enhancements across 3-product portfolio (customer service agent, reporting and education platforms), including full redesign of agent experience, contributing to contact center market share capture of 21%+.

Led design for Google’s Business Profile product (formerly Google My Business), then Geo Services Marketplace and Communications. Drove UX quality improvement and innovation advancement, helping to position product for explosive monthly user growth—3M to 40M active merchants in five years.