# Mary Lukanuski > Product & Design Executive | ex- Zendesk/Google/Autodesk | AI Product Design | Leadership Mentor & Board Member Location: San Francisco Bay Area, United States Profile: https://flows.cv/marylukanuski From ambitious start-ups to industry giants like Autodesk, Google, Zendesk, and Intapp, I focus on the intersection of people, technology, and design — always anchored by three essential questions: Who are we building this for? What problem are we solving? How will we measure success? ## Work Experience ### Head of Product Design @ Intapp Jan 2023 – Present | Palo Alto, California, United States I lead the Product Design and Design System teams, partnering with executives on product strategy, experience and roadmap operations. - Lead transformation from service bureau to strategically focused practice, including UX Research and Design System team. - Introduced Design System as a product delivery operational practice in addition to aligning to brand. - Championed deep UI Design and Research in design and delivery of AI integrations. - Positioned customer experience crucial to adoption of AI based solutions. - Coached Design team to partner deeply with cross functional partners including AI technical questions. ### Board Member @ The Design Futures Initiative Jan 2018 – Present | San Francisco, CA Global problem-solving community of multidisciplinary practitioners dedicated to advancing responsible strategy and design that considers the societal implications of future products, services and systems. https://www.futures.design/ ### VP, Head of Product Design @ Hyperscience Jan 2022 – Jan 2023 Utilizing cutting-edge machine learning technology, Hyperscience’s intelligent document processing platform elevates business processes for enterprise customers—resulting in greater work efficiency and accuracy. Built and expanded the practice, currently leading a multidisciplinary team in the research and design efforts for our platform. My team and I collaborated with our product and engineering partners to create the most effective, intuitive experiences for our customers spanning multiple industries—financial services, insurance, US and UK public sector, healthcare and life sciences, and transportation and logistics. ### Senior Director, Product Design @ Zendesk Jan 2019 – Jan 2022 | San Francisco Bay Area Transformed from a service-oriented design team to a proactive, strategic function and solutions facilitator and scaled practice by 33%. Led UX enhancements across 3-product portfolio (customer service agent, reporting and education platforms), including full redesign of agent experience, contributing to contact center market share capture of 21%+. ### Director, Product Design @ Google Jan 2018 – Jan 2019 | Mountain View, California Led design for Google’s Business Profile product (formerly Google My Business), then Geo Services Marketplace and Communications. Drove UX quality improvement and innovation advancement, helping to position product for explosive monthly user growth—3M to 40M active merchants in five years. ### Senior Director, Experience Design for Digital Asset Production @ Autodesk Jan 2017 – Jan 2018 | San Francisco Bay Area Unified three historically separate global design teams supporting manufacturing, construction and media partners and scaled organization by 2X. Steered redesign of media production management processes and product launch —now ShotGrid™, a leading creative project management software for studios across the film, television and gaming industries. ### Senior Director, Head of Experience Design Digital Manufacturing Group @ Autodesk Jan 2017 – Jan 2017 | San Francisco Bay Area Led an international multi-discipline User Experience team on creating and delivering a portfolio of CAM, Additive and Generative product suites. The team designers, content strategists and researchers worked with product managers and engineers on product vision and execution using , business driven product hypothesis and user experience best practices. ### Senior Director User Experience @ GE Digital Jan 2013 – Jan 2017 | San Francisco Bay Area Progressed up the ranks to lead design for flagship product, an asset management and monitoring system for the oil and gas industry. Modernized product interface, helping to fuel 15% increase in customer bookings, and enabled the initial productization, expansion and launch of internal tools for broader market consumption along with several evolved versions. ### Multiple UX Roles @ Blurb, HP, SAP, Walmart Jan 2006 – Jan 2013 | San Francisco Bay Area Foundational UX leadership experience in consumer technologies at Blurb, a book self-publishing platform, and HP. Progressed from UI Designer at SAP and Information Architect at Walmart during early stage of e-commerce. ## Education ### Master of Science (M.S.) in Information Science Columbia University ### BA in History The Catholic University of America ## Contact & Social - LinkedIn: https://linkedin.com/in/mlukanuski --- Source: https://flows.cv/marylukanuski JSON Resume: https://flows.cv/marylukanuski/resume.json Last updated: 2026-04-05