Led initiatives and incentives to increase engagement of newsletter such as surveys giveaways, and gamified articles which led to an increase in engagement by 44.8% within 8 months.

Created digital content to circulate out to multiple networks across the company, reaching out to network Leaders to collaborate on workshops and events.

Generated an increase of event attendance from an average of 72 to 116 individuals within 9 months of circulating promotional material.

Prepared qualitative & quantitative research based on customer pain points & user journeys, business case study for AI Bidding Generator which secured £260k deal with client.

Built partnerships with key stakeholders & clients in order to scale and improve customer experience with AI application

Collaborated with UX/UI designers to ensure optimal user experience by providing detailed feedback.

Implemented automation solutions to reduce documentation errors by 30% and streamline audit preparation processes

Led projects valued between £450k and £2.5m, achieving 100% on-time delivery across all initiatives.

Created & tracked RAID logs, onboarding processes, bimonthly status reports, interviews & retros, presented solutions & action plans to key stakeholders whilst achieving a 94% client satisfaction rate in post-project surveys.

Used JIRA & Confluence to track project progress, maintain communication transparency, and optimize workflows

Steered workshops with internal business stakeholders, gathering key business requirements, ensuring consensus on the data quality test approach aligned with Government Policies & safety procedures for the Client Project.

Successfully led weekly project deliverables to achieve data collection tests that impact data system plan.

A client billing app for a Therapist

An online banking website for a student

An audio-tour app for a tourist