# Mary Walton > Staff Product Designer at ServiceTitan Location: Greater Seattle Area, United States Profile: https://flows.cv/marywalton With over 8 years of hands-on experience in product design, I excel at the challenge of designing for diverse audiences, across multiple platforms. From leading mobile product design initiatives at ServiceTitan and Starbucks to shaping critical internal business tools at Meta and Microsoft, I have developed expertise in consumer, B2B, and enterprise domains. My attention to detail and holistic problem solving propel me to not only meet user expectations but exceed them, driving measurable business impact along the way. Portfolio site: www.mary-walton.com ## Work Experience ### Staff Product Designer @ ServiceTitan Jan 2025 – Present | Greater Seattle Area ### Senior Product Designer @ ServiceTitan Jan 2023 – Jan 2025 | Seattle, Washington, United States ### Senior UX Designer via Allovus @ Microsoft Jan 2023 – Jan 2023 | Seattle, Washington, United States ### Product Design Lead @ Meta Jan 2022 – Jan 2023 | Seattle, Washington, United States Guided design strategy, facilitated roadmapping sessions and workshops, and fostered cross-functional collaboration to successfully drive multiple complex, internal business products, tools, and infrastructure projects. Led design and research end-to-end for a critical internal business pillar, comprising six products, including a 0 to 1 account selection tool, resulting in improved efficiency and productivity for the company. ### Senior Product Designer @ Starbucks Jan 2021 – Jan 2022 | Greater Seattle Area Drove design efforts for customer acquisition, engagement, and retention projects, including revamping the personalized offers/games experience, leading to 34% YoY increase in net incremental revenue. Led design and research for review and post-order improvements, including preferred pickup methods and Covid-19 store format and operations updates to enhance customer satisfaction and streamline operations. ### Product Designer @ Starbucks Jan 2019 – Jan 2021 | Greater Seattle Area ### Interaction/UI Designer via Allovus @ Microsoft Jan 2018 – Jan 2019 | Greater Seattle Area Designed a multi-billion dollar enterprise services platform by consolidating ten tools and collaborating with seven build teams across multiple countries, resulting in improved user experience and business performance indicators. Led the redesign of a legacy contract management tool to comply with new business policies and payment structure, resulting in streamlined contract processing and increased accuracy. ### UX Researcher @ Blink Jan 2018 – Jan 2018 | Greater Seattle Area Planned and co-moderated 13 field usability studies for AR/VR technologies product testing, utilizing a combination of qualitative and quantitative research methods to gather and analyze data from 70 user testing participants, resulting in key insights that informed product development and improved user experience. ### UX Designer/Researcher @ Unknown Jan 2017 – Jan 2018 | Greater Seattle Area Sweet P Beauty: Conducted market and user research to inform website redesign, improving information architecture, navigation, and content and driving a 37% revenue increase over one bridal season. CueMed: Developed and refined software and hardware prototypes, conducted concept testing with five participants, and established branding to refocus product direction. ### Research Technician @ University of Washington Jan 2015 – Jan 2017 | Greater Seattle Area -Designed and conducted genetic research experiments using Drosophila (fruit flies) to study neurological disorders. -Managed and trained 3 undergraduate researchers and developed technical documentation for use in the scientific community. ### Evolutionary Biology Researcher @ University of Idaho Jan 2014 – Jan 2015 | Moscow, Idaho -Conducted field research in the Galapagos Islands collecting live specimens for genetic evolution analysis and collaborated with local research organizations. -Organized and analyzed over 1000 DNA sequences using GenBank and Seaview software and secondary research methods. ### Climbing Instructor @ University of Idaho Jan 2014 – Jan 2015 -Instructed basic climbing skills and safety clinics. -Supervised and facilitated Climbing Team practice. -Managed daily climbing facility operation and sales. ### Environmental Technician @ Idaho Department of Environmental Quality Jan 2013 – Jan 2013 -Monitored stream and riparian quality throughout Central Idaho -Followed standardized procedures to maintain sample integrity and quality -Collected and processed biological samples (fish, aquatic insects) ## Education ### Bachelor of Science (B.S.) in Biology, General University of Idaho Jan 2013 – Jan 2015 ### User Experience Design Certificate General Assembly Jan 2017 – Jan 2017 ### Ecology and Conservation Biology Universidad de Costa Rica UCR Jan 2014 – Jan 2014 ### Associate of Science (A.S.) in Biology, General College of Southern Idaho Jan 2010 – Jan 2013 ## Contact & Social - LinkedIn: https://linkedin.com/in/marywalton1003 - Portfolio: https://www.mary-walton.com/ --- Source: https://flows.cv/marywalton JSON Resume: https://flows.cv/marywalton/resume.json Last updated: 2026-03-30