Led design and research for one of four agile teams in a data-driven environment focused on improving user engagement for TripIt, SAP’s itinerary management product used by 17 million users. Defined end-to-end user experiences and shipped numerous enhancements across multiple product phases.

Mentored junior designers and interns in design principles, project planning, and cross-functional collaboration.

Providing design services to underserved communities and organizations.

(Acquired by FirstData)

Led end-to-end design of mobile apps and a web-based Merchant Dashboard. Collaborated with Product and Marketing to define user experiences and understand merchant needs, translating insights into intuitive interfaces. Built prototypes and delivered final designs in a fast-paced, deadline-driven environment.

Owned all aspects of UX, including ideation, user flows, interaction design, wireframes, and mockups. Designed simple and intuitive experiences for 12 million users across 20 enthusiast discussion forums. Collaborated with product managers to define new features, navigated SaaS platform constraints, and delivered final design specifications to developers for implementation.