I've been working independently with clients since 2014, with a focus over the past several years on UX-led engagements — particularly nonprofit website redesigns where I own the process end to end, from discovery through launch.
• Lead full UX engagements including stakeholder interviews, information architecture, content strategy, and platform migration — translating organizational goals into simplified, user-centered site structures
• Design and prototype user flows for donation, event, and informational experiences; validate with usability walkthroughs and surveys (30+ participants) to surface friction and drive iterations
• Improved online donation completion for multiple clients through restructured IA, refined user flows, and clearer call-to-action hierarchy
• Establish scalable design systems and brand guidelines to support long-term consistency and maintainability post-handoff