Implemented design solutions for AI, agents and other Copilot interactions throughout the product in partnership with feature teams, and compliance.

Document, organize, and proactively communicate user-centric outcomes leveraging functional prototypes for design research, stakeholders, and other partners across all stages of design and development.

Facilitated creative working sessions with creative peers, Product, and Engineering to maintain an inclusive partnership assuring outcomes are holistic, feasible, and align to the team’s greater vision.

Led deliverables and innovative concepts through holistic design efforts frequent of inclusive collaborative efforts across organization.

Planned and executed design sprints for establishing A.I. and LLMs for enterprise intended on positively influencing stakeholder decision-making, and prioritization for a more user-centric roadmaps.

Bootstrapped quantitative and qualitative frameworks solving the need for foundational data-informed metrics, actionable insights instilling higher confidence in first time deliverables.

Encouraged user advocacy through facilitated exercises and big thinking activities.

Leveraged design thinking to create an end-to-end service blueprint leading to the identification of fallout within the acquisitions process, and surfacing high-impact, low-effort opportunities.

Created solutions to resolve fallout within the leads generations model; eliminating process errors, and stagnation.

Utilized design principles, strategy, facilitated workshops, big-room exercises and design sprints to guide decision-making and drive user-focused outcomes.

Designed, prototyped, tested, and launched innovative e-commerce experiences leveraging best practices, big data, and analytics increasing customer satisfaction and conversion rates.

Lead the creation of a new B2B E-commerce platform providing businesses with customized catalogs and curated products, unique pricing options and increased adoption.

Identified missed opportunities within the fulfillment and supply chain processes leading to improvements in technology, efficiency in process, and cost savings.

Mentored juniors by offering guidance, task reviews, and leadership through paired big-thinking activities.

Guided stakeholders and product partners through a lean process to solve problems in rapid iteration cycles via paired collaboration.

Created and presented, through narrative, sprint outcomes and findings to stakeholders and non-design audiences in weekly reviews.