# Mathius Walsh > Senior Product Designer, B2B, B2C, Saas, Design Thinking & Strategy Location: Seattle, Washington, United States Profile: https://flows.cv/mathius Adaptable multidisciplinary senior product designer with demonstrated expertise in design thinking, user-centered design, and agile methodologies. Proficient in leveraging heuristics, principles and storytelling to foster cohesive and consistent outcomes. Established capabilities in molding user and business requirements with a bias for action through systems thinking. Driven to achieve results and exceed expectations to ensure long term success of any digital product. ## Work Experience ### Product Designer @ Microsoft Jan 2024 – Present | Seattle, Washington, United States • Conceptualized the creation of interaction models and detailed designs for new and existing product features at all levels of fidelity intent on elevating multiple product launches by shepherding end-to end design plans, process and delivery. • Implemented design solutions for AI, agents and other Copilot interactions throughout the product in partnership with feature teams, and compliance. • Document, organize, and proactively communicate user-centric outcomes leveraging functional prototypes for design research, stakeholders, and other partners across all stages of design and development. • Facilitated creative working sessions with creative peers, Product, and Engineering to maintain an inclusive partnership assuring outcomes are holistic, feasible, and align to the team’s greater vision. ### Sr. Product Designer @ Chewy Jan 2021 – Jan 2023 | Seattle, Washington, United States • Deliver validated experiences for an internal CRM targeting increased CSAT, decreased customer call volume, and lower average handle times. • Led deliverables and innovative concepts through holistic design efforts frequent of inclusive collaborative efforts across organization. • Planned and executed design sprints for establishing A.I. and LLMs for enterprise intended on positively influencing stakeholder decision-making, and prioritization for a more user-centric roadmaps. • Bootstrapped quantitative and qualitative frameworks solving the need for foundational data-informed metrics, actionable insights instilling higher confidence in first time deliverables. ### Product Lead with TFB @ T-Mobile Jan 2020 – Jan 2021 | Seattle, Washington, United States • Created design improvements for TFB Enterprise Salesforce environments; explored and demonstrated 356-degree future concepts for more holistic B2B solution. • Encouraged user advocacy through facilitated exercises and big thinking activities. • Leveraged design thinking to create an end-to-end service blueprint leading to the identification of fallout within the acquisitions process, and surfacing high-impact, low-effort opportunities. • Created solutions to resolve fallout within the leads generations model; eliminating process errors, and stagnation. ### Sr. Product Designer @ The Warehouse Group Jan 2018 – Jan 2020 | Auckland, New Zealand • Led design initiatives for a company wide digital transformation project for New Zealand’s largest e-Commerce retailer, successfully migrating legacy systems and delivering a unified experience across multiple disparate brands. • Utilized design principles, strategy, facilitated workshops, big-room exercises and design sprints to guide decision-making and drive user-focused outcomes. • Designed, prototyped, tested, and launched innovative e-commerce experiences leveraging best practices, big data, and analytics increasing customer satisfaction and conversion rates. • Lead the creation of a new B2B E-commerce platform providing businesses with customized catalogs and curated products, unique pricing options and increased adoption. • Identified missed opportunities within the fulfillment and supply chain processes leading to improvements in technology, efficiency in process, and cost savings. • Mentored juniors by offering guidance, task reviews, and leadership through paired big-thinking activities. ### Sr. Product Designer @ Boeing Jan 2017 – Jan 2018 | Seattle, Washington, United States • Designed, and tested data visualizations prototypes and content hierarchies in agile, iterative cycles enabling C-level Leadership to leverage their data and analytics for a comprehensive overview of the organization’s products, & services. • Guided stakeholders and product partners through a lean process to solve problems in rapid iteration cycles via paired collaboration. • Created and presented, through narrative, sprint outcomes and findings to stakeholders and non-design audiences in weekly reviews. ### Sr. Ux designer @ Amazon Web Services (AWS) Jan 2017 – Jan 2017 | Seattle, Washington, United States An aggressive initiative tasked with bringing Amazon’s Simple Monthly Calculator, a monthly estimator for AWS services, from an early 2000s state into a more modern experience leveraging the AWS framework. ### Sr. UX Designer @ Microsoft Jan 2015 – Jan 2016 | Microsoft Sammamish and Advanta • Redesigned a Microsoft legacy financial portal resulting a new end-to-end experience helping streamline new client onboarding, provide clients a 356° view into all data and finances eliminating financial fallout. • Instigated a new UI framework by creating & implementing a dedicated style guide intended to align more to the Microsoft brand. • Evolved the analog claims form to a full self-service claims management portal resulting in increased client confidence in plan management, timelines, targeting increased activity and retention. Lead design executions and deliverables for the design content at MPSIT of Microsoft. Responsibilities • User research: usability, A/B, survey, observation, flighting, site audits, and usability metrics. • Project management: Self managed, self-starter, project review, presentation; feedback sessions, iterations, and integration. • UX deliverables: Wireframes, lo/hi-fi mockups, functional specications, site maps, user journeys, archetypes, interactive prototypes • Collaboration: work closely with other team leads for project prioritization. • Methodology: Scrum, increment planned, and sprint executed. ### UX Designer @ Microsoft Jan 2015 – Jan 2015 | Microsoft Samamish campus, Issaquah Responsibilities: • Support the UX lead in creation of frameworks and UI guidelines • Create UX deliverables: wireframes, low- and hi-fi mockups, functional specifications, site maps, user journeys, personas, interactive prototypes and full page flows. • User research: usability, A/B, survey, observation, flighting, site audits, and metrics. • Methodology: Scrum, multi-team multi-department collaboration, increment planned, and sprint executed. ### Design Engineer @ Nordstrom Jan 2014 – Jan 2014 • Resourced, organized logistics, evaluated vendor contracts, and designed construction guidelines for Nordstrom’s in-store Pop-in Shops, completed within a 28 day turn around. • Designed and resourced custom promotional retail displays for luxury brands and high products, leaning on material knowledge, build techniques, and cross-team communications. • Designed, and resourced the construction of a 16 foot topiary dinosaur for seasonal retail window displays. • Redesigned internal training documentation to align with brand and incorporate visual hierarchies and structures for reduced cognitive load and optimize workflow. ### UX Design Intern for Universal Shopping Experience @ Amazon Jan 2013 – Jan 2013 | Seattle Implemented global shopping experiences. Designed and tested end-to-end customer-facing experiences on product listing and detail pages. Provided design support and guidance for other internal teams which lacked design resourcing. Responsible for the development of concepts, process flows and user flows. Execute, deliver and present detailed annotations for multiple stakeholders. Planned and tested usability studies. ### Industrial Designer @ Jelvetica Jan 2009 – Jan 2010 | Seattle, Washington, United States experimental design project exploring product design, packaging design, web design, and identity/branding. My goals and responsibilities as the industrial designer - means of manufacturing, prototyping, reverse engineering, CAD and rendering. ### Student Intern @ University of Washington Press Jan 2008 – Jan 2009 | Seattle, Washington, United States Design exploration, research and execution for new book cover design. Redesign of book covers from hardback to paperback. Have a working knowledge of the Adobe CS suite and Mac Os X. Have an interest and understanding for print, graphic, and publication design. Responsibilities Manage and inventory imagery for all new manuscripts passing from acquiring editor to designers, page design layout and editing. catalog imagery, image - scanning, adjusting and editing and archiving, illustrations, and general intern duties. ### Design Intern @ Seattle Metropolitan Magazine Jan 2009 – Jan 2009 | Seattle, Washington, United States Help with the production of 160+ page (full color) magazine. Credit based internship. Magazine page design and layout Marketing/Collateral design Putting in editorial corrections scanning and adjusting photos and some standard intern duties Good understanding of print design have a working knowledge of the Adobe CS suite and Mac Os X have an interest in publication design ### Genius @ Apple Retail Jan 1994 – Jan 1996 As a genius your responsibilities range from general guest services to unit repair and maintenance. Your responsibilities require not only positive attitude and presence but a bounty of knowledge, always available. Certifications received, Apple Help Desk, Laptop Repair, Desktop Repair. Other responsibilities, Visual Marketing and Store merchandising, apple specialist, new hire training, daily system management and upkeep, customer training and classes. specialized in Ipod maintenance. ## Education ### Bachelor of Arts - BA in Design Theory; Industrial Design Focus University of Washington Jan 2006 – Jan 2009 ### Associate of Arts - AA in General Seattle Central College Jan 2005 – Jan 2005 ## Contact & Social - LinkedIn: https://linkedin.com/in/mathiuswalsh - Portfolio: http://mathius.portfolio.site - Portfolio: http://digicopia.me --- Source: https://flows.cv/mathius JSON Resume: https://flows.cv/mathius/resume.json Last updated: 2026-03-30