# Matt E.

> Partnerships @ Ramp

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/matte

At Ramp, I lead white-glove onboarding for companies with complex setups—think multi-entity orgs and international teams with fragmented tooling. I’m here to guide them through their account setup so they can immediately save their time and money.

I’ve created a couple GPTs that slash post-meeting admin time—tailored messages and call summary notes, for every call, no need to manage and tweak templates. 

I take pride in being someone customers and teammates can count on—whether it’s supporting users on the frontlines or partnering with executive teams to rethink change management. I'm simply here to empower and advocate for the people around me, so if there's anything I can do to help build momentum, feel free to reach out!

## Work Experience
### Channel Partner Manager - Accounting @ Ramp
Jan 2025 – Present | New York City Metropolitan Area
· Partnered with AI team and Gumloop to design automated post-call workflows generating bespoke client messaging via our playbooks, reducing partner follow-up time and improving consistency across accounting channels

### Customer Activation Manager, Mid-Market @ Ramp
Jan 2024 – Jan 2025 | New York City Metropolitan Area
· Led onboarding for $4.3M+ in annualized card volume across multi-entity, multi-location customers, including complex cross-border and subsidiary structures
· Built GPT to simultaneously generate call summaries and targeted follow-ups outside of generic call transcript templates; currently slashing ~80% of post-meeting admin time

### Strategic Account Executive, Accountants & Bookkeepers @ Melio
Jan 2024 – Jan 2024 | New York City Metropolitan Area
· Q1 2024 - converted an accounting firm's client to pay one of Melio's largest virtual card vendors through core Melio.com platform

### Senior Account Executive, Accountants & Bookkeepers @ Melio
Jan 2022 – Jan 2024 | New York City Metropolitan Area
· Finished 2022 at 152% attainment, 2023 at 99%, Q4 2023 at 125% through several quota changes
· First GTM rep to lead Zoom webinar solo with over 200+ attendees

### Account Executive @ Melio
Jan 2021 – Jan 2022 | New York City Metropolitan Area
· Collaborated with Sales Enablement on GTM and CX-wide project, advocating internal knowledge-sharing for over 100 stakeholders
· Finished Q1 2022 with record quota 325% attainment

### Customer Experience Specialist @ Melio
Jan 2020 – Jan 2021 | New York City Metropolitan Area
· Founding dedicated support contact for Melio's Accounting channel 
· Maintained over 90% CSAT scores on phone, email and chat interactions

### Payment Approval Associate, Operations & Services @ Payoneer
Jan 2018 – Jan 2020 | Greater New York City Area
· Inaugural member of CX Ambassador Program · Created first internal Podcast · IPO’ed following year June 2021

### Customer Care Associate @ Payoneer
Jan 2017 – Jan 2018 | Greater New York City Area
· OJT Mentor · led 1:1 QA meetings · three consecutive Employee of the Month awards

### Doorman @ Rose Associates
Jan 2015 – Jan 2017 | New York City Metropolitan Area
· @ The Sutton Collection, promoted from summer relief to full time in less than 6 months

### Courier @ Uber
Jan 2015 – Jan 2015 | Greater New York City Area
· Part of pilot program for startup UberRUSH messenger service (rebranded into UberEats)

### Courier @ Wunwun
Jan 2015 – Jan 2015 | New York City Metropolitan Area
· My first experience working for a startup, founded as the first 1-hour delivery app from stores in North America; acquired by HelloAlfred

### Trading Floor Receptionist @ BNY Mellon
Jan 2013 – Jan 2014 | Bank of New York Mellon
· Contracted through G4S Security Solutions · Administrative Assistant experience in Corporate Security Department


## Education
### BA in Economics
Queens College


## Contact & Social
- LinkedIn: https://linkedin.com/in/mattesp

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Source: https://flows.cv/matte
JSON Resume: https://flows.cv/matte/resume.json
Last updated: 2026-04-07