Focusing on the fundamental elements of moving UX work through to completion, I was hired to build out Design Operations for Avalara's globally-distributed Product Experience Group (PXG).

• Managed PXG’s participation in Avalara’s SDLC, PDLC, and Quarterly & Yearly Planning.

• Created Capacity Tracking reporting in Jira & Confluence, enhancing management visibility, enabling better prioritization, and improving awareness of key team-performance metrics.

• Streamlined administration of design & research-related tools (including Dovetail, Figma, FullStory, & Miro) through enhanced documentation (usage & procurement) and improved tool configuration.

• Automated key demand-grooming tasks using Jira & Slack to enhance the quality of work requests in Jira, enhance the quality of reporting dashboards, and remove distractions from UX teams.

• Developed comprehensive team documentation in Confluence/SharePoint, improving onboarding and enhancing team access to tool & process-related best practices.

• Enhanced team health efforts, tracked team budgets, and coordinated organizational documentation & discussions.

Recognizing my skill at delivering complex & ambiguous assignments, I was asked to build out the Business Assurance activities for Wells Fargo’s Experience Design (XD) team.

• Managed delivery & enforcement of business assurance efforts across XD.

• Researched & documented the impact of Corporate Policies and Government Regulations – in partnership with company Risk and Control Partners – on XD’s processes & deliverables.

• Worked with XD teams to develop effective controls & improvements to the design process that met compliance requirements with minimal impact on the speed & quality of deliverables.

Leveraging my expertise with native app UX, I was asked to help define core native experiences & functionality across UX, product, engineering, and QA teams.

• Managed delivery & implementation of UX deliverables for various native elements of the Wells Fargo app.

• Researched & documented the technology behind delivering core elements of an app experience (notifications, permissions, accessibility, etc.) to work with both native and webview experiences.

• Advised Product Strategy & UX project teams on impact of newly introduced Android and iOS features & capabilities.

Extending the UX leadership I brought to the Android Wells Fargo Wallet, I was asked to take on a larger role for a new Android & iOS native app project.

• Managed delivery of UX deliverables for the Android and iOS-based "payments start page" project.

• Researched & documented the technology behind delivering the desired UX on iOS & Android devices while meeting accessibility compliance.

• Expanded XD's processes for doing UAT testing across a wider range of Android and iOS phones & tablets.

Identifying the immediate impact I had on assigned projects, I was converted from a contractor to an employee and asked to help manage UX efforts for their digital wallet product.

• Managed delivery & implementation of UX deliverables for the Android NFC wallet project.

• Researched & documented the technology behind NFC/Digital Wallets.

• Developed XD's processes for doing UAT testing across a limited range of Android phones.