Experience
2023 — Now
San Francisco Bay Area
2020 — 2023
Los Angeles, CA
Worked closely with clients to identify project goals and executed contracts with clear benchmarks, resulting in a project turnaround times consistently ahead of go-live.
Established data analytics pipelines to enable data driven approaches and transparent metric dashboarding.
Facilitated website creation with analytics, website demonstrations, government compliance, and specific design features.
Implemented JavaScript and PHP to enhance site search functionality and modify site features.
requirement completion.
2019 — 2020
Built a device management platform, tracking customer devices by MAC address and reducing support ticket volume by 25%.
Automated payment workflows in .NET enabling reliable monthly billing for 20k+ ISP customers.
Designed the schemas for the database and APIs to enable self-service device add-on systems, allowing customers to register and pay for additional devices while enforcing network access controls.
Led the design and implementation of an internal REST-based support platform, improving service agent workflows and enabling scalable in-house ticket management.
2018 — 2019
Developed a real-time admin dashboard with jQuery and Firebase using event-driven listeners across users, step data, rankings, and point history, with daily active user metrics and a single source for user engagement.
Led a team of three interns to ship a user analytics dashboard using Firebase, TinySort, and Chart.js, with per-user drill-down to step and point charts, redemption history, and a leaderboard with Facebook profile integration, for real-time visibility.
Built a jQuery-based client intake portal with automated approval workflows and feedback loops, enabling approved listings to be published directly to our Android app.
Conducted customer discovery and competitive research, leading focus groups and synthesizing insights that informed product direction and overall company strategy.
Designed and executed digital acquisition experiments, including Facebook ad campaigns and data-driven pitch materials to attract and qualify prospective clients.
Partnered closely with the CTO to improve chatbot UX, translating user feedback into actionable product and interaction design recommendations.
Supported go-to-market strategy development by aligning customer insights, product capabilities, and positioning across sales and engineering stakeholders.
Education
University of California, Davis