IC player coach owning design across money-movement, new customer experience, internal tooling, customer service and design language systems. As a mentor and coach, I elevated team members' hard and soft skills, leading to multiple promotions across the team. I regularly partnered with tech and marketing leadership to guide product and design strategy, shipping products and services that increased operational efficiency by 3x and brought consistency across all customer touchpoints.

I led product design across our Servicing and Originations teams in a player/coach capacity while managing the work of 4 product designers. I collaborated with stakeholders to deliver innovative solutions for complex customer problems — including a new Meeting Scheduler, an extensible 90-day Onboarding experience, AccountSafe, a revamped Profile & Settings, and global ATM experience overhaul. I led the Native App Web View Strategy and Integration, which led to significant cost savings and efficiencies.

Lead designer for the Mobile team, owning the design of our industry-leading and award-winning experiences. Drove multiple new tech developments including the Chase Mobile app account card paradigm, Chase QuickPay®, Touch ID authentication, and Cardless ATM, as well as successfully championed several UX improvements to the transactional activity stream. Contributed heavily to launching the Chase Freedom app and continuously evolving our Design Language and Systems platforms.

Drove the strategy and execution of multiple award-winning marketing materials and our college brand refresh. Mentored and directed design interns and in-house photographers.