• Served as the Technical Solution Manager for enterprise customers, driving product adoption and satisfaction across Ramp’s platform.

• Partnered with Customer Success and Account Management teams to deliver tailored product demos, showcasing Ramp’s technical accounting features and benefits.

• Led technical discovery and solution design to overcome integration hurdles, ensuring successful product implementation based on customer-specific needs.

• Assessed customer requirements for expansion opportunities using use-case analysis, ROI modeling, and technical evaluation.

• Collaborated with onboarding specialists to support complex technical and accounting implementations.

• Acted as a subject matter expert on HRIS/SSO/SCIM and accounting integrations, influencing product development in alignment with customer demand.

• Created and maintained technical documentation and internal knowledge resources to support scalable customer success.

• Worked closely with Product to relay customer feedback and advocate for prioritized improvements and integrations.

• Act as the lead technical advisor for projects; demonstrating knowledge of best practices, while

providing Workday and customer teams with innovative solutions.

• Meet with product teams to help address project concerns and product gaps in order to have

successful implementations

• Design documentation around key technical project issues, and present findings to Workday and

customer stakeholders

• Lead pilot programs as the technical lead and architect for Workday implementations

• Lead large-scale, multi-year projects (30k–100k individuals) within the public and private sectors

across both integration and data conversion domains to increase SaaS revenue

• Lead pilot programs as the technical lead for Workday implementations

• Create forecasts and manage budget and hours across multiple projects

• Manage international technical teams across several projects while delivering on tight timelines

• Lead remote and on-site demonstration sessions as a product expert to both technical and

business audiences