Software Development Engineer building and maintaining a unified GraphQL data aggregation platform serving millions of users globally across web, mobile, and connected devices.

• Delivered dozens of critical features and fixes spanning search, recommendations, podcasts, and audiobooks across multiple international markets, directly unblocking an urgent cross-platform product launch.

• Built Amazon Music's first-ever native Audible integration from the ground up, from service design to multi-region production deployment, empowering millions of users to browse, borrow, and access the entire Audible catalog natively within Amazon Music.

• Led a sustained platform error reduction campaign, cutting daily service errors from 3.7M to 722K, an 80.6% reduction across 40+ downstream services.

• Optimized high-traffic query paths at scale, achieving up to 93% reduction in downstream service calls and 71% latency improvement, eliminating millions of redundant daily API calls.

• Designed and built internal developer tools including a centralized tooling dashboard, a service dependency directory tracking 140+ clients, and a query performance testing framework.

• Overhauled deployment observability infrastructure now validated across thousands of deployments, catching critical production failures that previously went completely undetected.

Software Development Engineer building core infrastructure for Amazon's global customer service platform, the world's largest CRM by contact volume, serving 120K+ agents and 4M+ customers daily.

• Solved a critical data quality issue affecting 80M+ daily telemetry events, reducing missing conversation tracking data from 23.5% to 0.17%, directly unblocking ML model training for customer service automation.

• Led a director-level TypeScript Strict migration campaign across a 900-person organization, expanding scope to 384 packages and driving completion across 100+ teams, including building the end-to-end data pipeline for leadership reporting.

• Served as Scrum Leader for approximately 6 months during a period of 5 manager changes, maintaining team velocity while coordinating delivery on three director-level initiatives.

• Designed the migration strategy for 150+ micro-frontends to a new AWS region as part of a mandatory cross-org infrastructure initiative.

• Built developer productivity tools used across the ecosystem, including CLI tooling for platform-wide audits and a ticket campaign automation tool used for 12+ campaigns across 160+ teams.