# Matthew Reddick > Software Engineer @ Amazon Location: San Francisco, California, United States Profile: https://flows.cv/matthewreddick Software Development Engineer at Amazon. I build and optimize distributed systems, developer tools, and platform infrastructure across Amazon Music and Customer Service Technology. My work spans API design, performance engineering, telemetry systems, and developer experience, with a focus on solving hard problems end-to-end and making other engineers more productive. I'm always open to connecting with people working on interesting problems. Whether it's a new opportunity, a collaboration, or just a good conversation about distributed systems, feel free to reach out. B.S. Computer Science, UC Santa Barbara. ## Work Experience ### Software Engineer @ Amazon Music Jan 2025 – Present | San Francisco, CA Software Development Engineer building and maintaining a unified GraphQL data aggregation platform serving millions of users globally across web, mobile, and connected devices. - Delivered dozens of critical features and fixes spanning search, recommendations, podcasts, and audiobooks across multiple international markets, directly unblocking an urgent cross-platform product launch. - Built Amazon Music's first-ever native Audible integration from the ground up, from service design to multi-region production deployment, empowering millions of users to browse, borrow, and access the entire Audible catalog natively within Amazon Music. - Led a sustained platform error reduction campaign, cutting daily service errors from 3.7M to 722K, an 80.6% reduction across 40+ downstream services. - Optimized high-traffic query paths at scale, achieving up to 93% reduction in downstream service calls and 71% latency improvement, eliminating millions of redundant daily API calls. - Designed and built internal developer tools including a centralized tooling dashboard, a service dependency directory tracking 140+ clients, and a query performance testing framework. - Overhauled deployment observability infrastructure now validated across thousands of deployments, catching critical production failures that previously went completely undetected. ### Software Development Engineer @ Amazon Jan 2024 – Jan 2025 | Seattle, WA Software Development Engineer building core infrastructure for Amazon's global customer service platform, the world's largest CRM by contact volume, serving 120K+ agents and 4M+ customers daily. - Solved a critical data quality issue affecting 80M+ daily telemetry events, reducing missing conversation tracking data from 23.5% to 0.17%, directly unblocking ML model training for customer service automation. - Led a director-level TypeScript Strict migration campaign across a 900-person organization, expanding scope to 384 packages and driving completion across 100+ teams, including building the end-to-end data pipeline for leadership reporting. - Served as Scrum Leader for approximately 6 months during a period of 5 manager changes, maintaining team velocity while coordinating delivery on three director-level initiatives. - Designed the migration strategy for 150+ micro-frontends to a new AWS region as part of a mandatory cross-org infrastructure initiative. - Built developer productivity tools used across the ecosystem, including CLI tooling for platform-wide audits and a ticket campaign automation tool used for 12+ campaigns across 160+ teams. ### Software Engineer Intern @ Special Technologies Lab Jan 2022 – Jan 2022 | Goleta, California, United States ### Vice President of Communications @ Zeta Beta Tau Fraternity Jan 2021 – Jan 2022 | Goleta, California, United States ### Vice President of Programming @ Zeta Beta Tau Fraternity Jan 2020 – Jan 2021 | Goleta, California, United States ### Software Development Engineer Intern @ Amazon Jan 2022 – Jan 2022 | Seattle, Washington, United States ### Fitness Assistant @ UCSB Recreation Jan 2021 – Jan 2022 | Goleta, California, United States ### Computer Science Tutor @ Unknown Jan 2019 – Jan 2022 | Goleta, California, United States ### Computer Science Tutor @ Juni Learning Jan 2021 – Jan 2021 | Goleta, California, United States ### Web Designer @ My College Companion Jan 2020 – Jan 2020 | Remote ## Education ### Bachelor of Science - BS in Computer Science UC Santa Barbara ### High School Diploma Granada High School ## Contact & Social - LinkedIn: https://linkedin.com/in/matthew-reddick-870668201 --- Source: https://flows.cv/matthewreddick JSON Resume: https://flows.cv/matthewreddick/resume.json Last updated: 2026-04-11