Supported two Loan Officers by managing their pipelines of over 20 loans a month in a fast paced mortgage industry and

provided top quality customer service with a 9.6/10 net promoter score

● Averaged 6.8 business days from Interest Rate lock to Underwriting Review, fastest within sales division

● Generated leads with Pre-approval letters and previous client’s agents to increase production by over 15%

● Initiated clear communication with clients and internal team to insure smooth operations from lock to fund

● Internally handled compliance, qualification, and review of initial and collateral Underwriting to ensure eligibility of

a loan throughout its lifecycle

● Educated borrowers regarding mortgage process and ensured they had the best loan program for their needs

As a Family Group Leader, our mission is to create real relationships, have meaningful conversations, and develop leaders for the future. In conjunction with Asian American Christian Collaborative, we focus on developing and empowering Asians and Asian-Americans to be proud of their racial identity and train them to be community leaders.

Responsibilities

• Led and organized weekly events for 15 students to foster team-building and community

• Trained and personally referred 4 students to become community leaders on campus

• Collaborated with founder of Asian American Christian Collaborative to increase focus and

awareness of issues impacting BIPOC students and community

The 1-2-1 Program is designed to help incoming BIPOC Freshmen/transfer students adjust to a college experience. As a mentor, I personally mentored 13 students to gain self-confidence in themselves, and ultimately train them to become future leaders.

Responsibilities:

• Campus campaigning throughout the year to raise money to further fund minority programs

• Planned, organized, and MC'd a fundraiser event to promote minority programs

• Coordinated with other leaders to hold monthly events for freshmen/transfer students to build leadership and relational skills

Working in a small company rapidly expanding in the peripheral/gaming industry, Matthew was exposed to new challenges and handled multiple responsibilities in the marketing department.

As an intern, he handled their social media, inventory, market analysis write-ups, and participated in trade-shows to market their products to a physical consumer audience.

In addition, he became more fluent in NAVISION, Photoshop, Illustrator, Shopify, and Webflow.

Responsibilties

• Maintained and uploaded to company's social media through product marketing

• Handled online pricing and improved company website through Webflow/Wix

• Researched market strategies to improve product performance and customer satisfaction

Achievements

• Performed competitive analysis and established new social media strategies with B2B partners to increase Instagram/Twitter following by 30%

• Wrote and presented product analysis reports to marketing team that increased sales