Gap Inc. | Enterprise Retail Platforms

• Owned end-to-end experience design for large-scale retail and store-facing platforms, including RFID-enabled workflows supporting inventory accuracy, store operations, and associate efficiency.

• Defined system-level flows across devices and contexts (store, back-of-house, and enterprise tools), ensuring consistency, correctness, and usability at scale.

• Partnered closely with product, engineering, and operations to translate complex operational requirements into clear, executable flows across interconnected systems.

• Designed for real-world retail constraints, including speed, error prevention, and clarity under pressure, prioritizing flow logic over surface-level UI polish.

• Contributed to platform-level consistency by aligning experiences with shared patterns, system rules, and long-term scalability needs.

• Acted as a senior IC point of accountability, helping teams navigate ambiguity, trade-offs, and downstream impact of design decisions.

Teach students with no experience, UI, UX and Figma skills.

Lead Product Designer – Pharmacy Platforms

Walmart | Health & Wellness

• Owned end-to-end flow definition for associate-facing pharmacy systems supporting prescription pickup, central fill, and home delivery in high-throughput retail environments.

• Defined system logic, edge cases, and handoffs across multiple applications to reduce errors, rework, and task time for pharmacy associates.

• Conducted in-store observation and usability testing with pharmacy staff to understand real-world constraints, speed requirements, and failure points in operational workflows.

• Partnered closely with product, engineering, accessibility, and operations to translate complex requirements into clear, executable flows balancing compliance, usability, and technical feasibility.

• Advocated for user-centered decisions in high-pressure environments, using research and testing insights to justify flow changes that improved clarity and recognition under time constraints.

• Ensured accessibility and design consistency across customer and associate experiences, adapting design system components where needed to meet operational needs.Lead

Starbucks | Associate-Facing In-Store Systems

• Designed and refined associate-facing in-store applications used in fast-paced retail environments where speed, clarity, and error prevention were critical.

• Owned end-to-end task flows for operational workflows, focusing on reducing cognitive load and enabling quick, confident actions during peak store hours.

• Conducted observation and usability testing in live store environments to understand real-world constraints, interruptions, and failure points.

• Partnered closely with product and engineering to translate operational needs into clear interaction patterns that worked within tight technical and hardware constraints.

• Prioritized accessibility, readability, and feedback cues to support associates working under time pressure and varying conditions.

• Balanced consistency with practicality by aligning to shared patterns while adapting flows to fit in-store realities.