Oversaw operations for a SaaS‑enabled marketplace matching homeowners with vetted designers and contractors; centralized payments, project tracking and document storage for hundreds of projects. $40M GTV in 2 years.
Optimized a distributed team of 20+ independent contractors, restructured agreements and streamlined AP/AR and payroll processes to reduce administrative time - reducing COGS by 25%.
Built tools and processes for customer support, invoicing and fee collection before product features were implemented, improving cash‑flow management and user experience.
Developed internal tools using low‑code automation to manage the project pipeline autonomously and supported the company through multiple restructures.