Consulting on learning strategy, instructional design, and AI-powered production workflows for companies that need L&D to move business metrics, not just completion rates.

Led design and development of learning programs for 22K colleagues, spanning leadership development, sales enablement, onboarding, and coaching.

• Redesigned core coaching certification program; within 6 months, 90% of leaders in the largest business unit were certified.

• Built AI-powered production workflows that cut design and delivery cycles by 25 to 30%, freeing capacity for higher-value work without adding headcount.

• Managed vendor partnerships end-to-end (scope, quality, and budget) across multiple concurrent programs.

• Served as internal SME on adult learning; mentored peers on instructional design and raised the quality bar across the enablement function.

Designed blended learning curricula for LinkedIn's global sales organization, focused on consultative selling, value-based messaging, and customer-centric behaviors.

• Rebuilt onboarding programs that reduced ramp time by 30% and improved quota attainment — results tied to rep performance data, not just course completions.

• Led learning strategy & design for LinkedIn's largest reorg: a 6,000-person restructuring of global Sales and Customer Success, designed and deployed under a compressed timeline.

Designed global enablement programs for Meta's ad sales teams across multiple verticals and regions.

• Built vertical-specific enablement and knowledge management systems that reduced new hire ramp time by 20%.

• Designed peer learning frameworks that reduced inbound support requests by 33% in the first 3 months — a structural fix, not a content fix.

• Improved quota performance for ad sales teams through targeted, behavior-focused enablement tied to pipeline metrics.

• Piloted VR-based learning solutions as one of the early enterprise teams to test immersive learning at scale.

Led teams responsible for improving digital sales and self-service customer experiences across AT&T's consumer web properties.

• Delivered site enhancements that doubled self-service rates, averaging $2.3M/year in call deflection savings.

• Reduced vendor content production costs by $100K within 6 months of migrating to a new CMS.

• Owned knowledge base governance: set content quality standards and improved findability for customers and support agents.